BORI BALINT
Irvine,CA
Summary
Positive and upbeat professional with a proven track record of delivering exceptional guest experiences and driving operational excellence. Recognized for accountability, a positive attitude toward learning new skills, and a result-driven approach. Skilled at building strong relationships with guests, colleagues, and leadership, while demonstrating adaptability in dynamic, high-pressure environments.
Overview
3
3
years of professional experience
Work History
FRONT DESK RECEPTIONIST
The Resort at Pelican Hill- Marriott International
Newport Beach, CA
01.2024 - Current
- Assist guests with check-ins, check-outs, and billing concerns
- Uphold Forbes Travel Guide standards of professionalism and hospitality by delivering highly personalized customer service
- Proficient in managing financial transactions, including cash, processing payments, and reconciling accounts
- Increased revenue by upselling premium room upgrades and encouraging loyalty program sign-ups
- Manage multiple tasks while ensuring strong attention to detail
- Maintain confidentiality and safeguard sensitive information regarding VIPs, dignitaries and celebrities
CUSTOMER SERVICES REPRESENTATIVE
The Resort at Pelican Hill- Irvine Company
Newport Beach, CA
01.2023 - 01.2024
- Effectively managed guest inquiries and requests via phone
- Showcased in-depth knowledge of hotel services
- Addressed and resolved guest concerns promptly and empathetically, ensuring guest satisfaction
- Successfully multitasked in a dynamic, fast-paced environment all while delivering exceptional customer service
RETAIL AGENT
The Resort at Pelican Hill- Irvine Company
Newport Beach, CA
01.2022 - 01.2023
- Maintained a high level of expertise on products
- Adhered to departmental sales goals
- Assisted with inventory counts and accurate tracking of stock levels
- Projected an image of friendliness, professionalism and willingness to provide personalized service
Education
Bachelor's - Business Administration, Accounting
CSU Fullerton- College of Business and Economics
05.2026
Associate of Arts - Business Administration
Irvine Valley College
05.2024
Skills
- Microsoft Excel
- Double-entry bookkeeping
- Attention to detail
- Teamwork
- Adaptability
- Fluent in Romanian and Hungarian
Timeline
FRONT DESK RECEPTIONIST
The Resort at Pelican Hill- Marriott International
01.2024 - Current
CUSTOMER SERVICES REPRESENTATIVE
The Resort at Pelican Hill- Irvine Company
01.2023 - 01.2024
RETAIL AGENT
The Resort at Pelican Hill- Irvine Company
01.2022 - 01.2023
Bachelor's - Business Administration, Accounting
CSU Fullerton- College of Business and Economics
Associate of Arts - Business Administration
Irvine Valley College