Bori Balint
Rancho Cucamonga,US
Summary
Positive and upbeat personality with a proven track record of delivering exceptional guest experiences and driving operational excellence. Recognized for accountability, a positive attitude toward learning new skills, and attention to detail. Skilled at building strong relationships with guests, colleagues, and leadership, while demonstrating adaptability in dynamic, high-pressure environments.
Overview
4
4
years of professional experience
Work History
FRONT DESK RECEPTIONIST
The Resort at Pelican Hill- Irvine Company
04.2024 - 06.2025
- Assist guests with check-ins, check-outs, and billing concerns.
- Uphold Forbes Travel Guide standards of professionalism and hospitality by delivering highly personalized customer service.
- Proficient in managing financial transactions, including cash, processing payments, and reconciling accounts.
- Increased revenue by upselling premium room upgrades and encouraging loyalty program sign-ups.
- Manage multiple tasks while ensuring strong attention to detail.
- Maintain confidentiality and safeguard sensitive information regarding VIPs, dignitaries and celebrities.
CUSTOMER SERVICES REPRESENTATIVE
The Resort at Pelican Hill- Irvine Company
02.2023 - 04.2024
- Effectively managed guest inquiries and requests via phone.
- Showcased in-depth knowledge of hotel services.
- Addressed and resolved guest concerns promptly and empathetically, ensuring guest satisfaction.
- Successfully multitasked in a dynamic, fast-paced environment all while delivering exceptional customer service.
RETAIL AGENT
The Resort at Pelican Hill- Irvine Company
06.2022 - 02.2023
- Maintained a high level of expertise on products.
- Adhered to departmental sales goals.
- Assisted with inventory counts and accurate tracking of stock levels.
- Projected an image of friendliness, professionalism and willingness to provide personalized service.
STORE ASSOCIATE
In-N-Out
09.2021 - 05.2022
- Delivered exceptional customer service in a fast-paced environment by ensuring guest satisfaction through high-quality food and friendly interactions.
- Collaborated with team members to efficiently fulfill high-volume orders during peak hours.
- Followed strict quality and safety standards to prepare food and maintain a clean work area.
Education
BACHELOR'S IN BUSINESS ADMINISTRATION - ACCOUNTING
CSU Fullerton- College of Business and Economics
05.2026
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Irvine Valley College
05.2024
Skills
- Team collaboration
- Customer Service
- Attention to detail
- Adaptability
- Multitasking
- Microsoft Office
LANGUAGES
English (Native), Romanian (Native), Hungarian (Proficient).
Timeline
FRONT DESK RECEPTIONIST
The Resort at Pelican Hill- Irvine Company
04.2024 - 06.2025
CUSTOMER SERVICES REPRESENTATIVE
The Resort at Pelican Hill- Irvine Company
02.2023 - 04.2024
RETAIL AGENT
The Resort at Pelican Hill- Irvine Company
06.2022 - 02.2023
STORE ASSOCIATE
In-N-Out
09.2021 - 05.2022
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Irvine Valley College
BACHELOR'S IN BUSINESS ADMINISTRATION - ACCOUNTING
CSU Fullerton- College of Business and Economics
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