Boris Banda
Long Beach,CA
Summary
Dynamic Resort Manager with a proven track record at The Meritage Resort and Spa, excelling in budget management and operational efficiency. Expert in enhancing guest satisfaction through effective conflict resolution and performance coaching, while implementing innovative technologies to streamline processes and elevate service quality.
Overview
8
8
years of professional experience
Work History
Resort Manager
The Meritage Resort and Spa
Napa, CA
01.2020 - Current
- Organized employee recognition programs designed to motivate staff members.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Implemented new technologies into existing systems in order to streamline processes.
- Developed policies and procedures to improve operational efficiency of the resort.
- Ensured compliance with applicable local, state and federal regulations related to resort operations.
- Conducted regular inspections of all areas of the resort to ensure safety standards were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Hotel General Manager
AC Hotel by Marriott
Irvine , CA
01.2018 - 01.2020
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Advised senior management on changes needed to improve operational efficiency.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
Director of Operations
Pasea Hotel & Spa
Huntington Beach, CA
12.2016 - 01.2018
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Developed and maintained client relationships to grow business and improve account retention.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Education
Associate of Science - Aviation Technology
West Los Angeles College
Culver City, CA09-1999
Skills
- Budget management
- Staff training
- Regulatory compliance
- Operational efficiency
- Guest relations
- Technology implementation
- Quality assurance
- Performance coaching
- Conflict resolution
- Employee recognition
- Facility maintenance
- Customer service
- Team building
- Safety inspections
- Guest satisfaction
- Revenue optimization
- Hospitality management
- Guest relations expertise
Languages
Spanish
Native/ Bilingual
Timeline
Resort Manager
The Meritage Resort and Spa
01.2020 - Current
Hotel General Manager
AC Hotel by Marriott
01.2018 - 01.2020
Director of Operations
Pasea Hotel & Spa
12.2016 - 01.2018
Associate of Science - Aviation Technology
West Los Angeles College
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