Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boris Moreno

Dedham,MA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
23
years of professional experience

Work History

Assistant Manager

C&W Services
09.2023 - Current
  • Utilized UKG Workforce Central, Microsoft Office and SAP Concur to manage staff payments, create and edit work reports, safety forms, and miles reimbursement.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved problems promptly to elevate customer approval.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Account's Assistant

C&W Services
12.2020 - 08.2023
  • Utilized UKG Workforce Central, Microsoft Office and SAP Concur to manage staff payments, create and edit work reports, safety forms, and miles reimbursement.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Janitorial Cleaner

C&W Services
07.2019 - 12.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Construction Manager

Innovar Ltd.
01.2005 - 06.2019
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
  • Communicated daily with vendors to keep project fully operational.
  • Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
  • Identified and resolved construction issues promptly to prevent delays.
  • Supervised team of 150+ construction workers to maintain productivity and quality of work.
  • Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Implemented construction plans according to client specifications and expectations.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Prepared detailed project estimates and reports for management review.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Scheduled utility service providers according to project timelines.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.

Transportation Supervisor

Transmilenio S.A.
05.2001 - 03.2005
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Belonged to the team oversaw transportation of one million people daily by coordinating personnel and developing efficient routes and workload schedules.
  • Applied interpersonal and customer service skills in serving as point of contact for customers and staff.

Education

Construction Management And Execution.

Universidad Colegio Mayor De Cundinamarca

Law.

Universidad Autonoma De Colombia

Electronic Engineering

Universidad Distrital Francisco Jose De Caldas

Skills

  • Team Leadership
  • Supply Chain Management
  • Control of Expenses
  • Customer Service
  • Train Employees
  • Manage Budgets
  • Project Management
  • Order Supplies
  • Quality Standards
  • Manage Inventory
  • Job Assignments
  • Time Management
  • Managing Employee Relations

Timeline

Assistant Manager

C&W Services
09.2023 - Current

Account's Assistant

C&W Services
12.2020 - 08.2023

Janitorial Cleaner

C&W Services
07.2019 - 12.2020

Construction Manager

Innovar Ltd.
01.2005 - 06.2019

Transportation Supervisor

Transmilenio S.A.
05.2001 - 03.2005

Construction Management And Execution.

Universidad Colegio Mayor De Cundinamarca

Law.

Universidad Autonoma De Colombia

Electronic Engineering

Universidad Distrital Francisco Jose De Caldas

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