Boris Nchitu
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Talented Marketing Intern familiar with online and traditional marketing methods. Skilled in campaign development, trend tracking and project coordination. Dedicated to using appropriate language, graphics, and marketing collateral to create effective messaging.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Costumer Service Rep/Digital Marketing Intern
Kelmed Health and Wellness
Arlington, TX
10.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Handling an average of 300+ calls a week.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Handling scheduling and medication reminders for both in-patients and new patients. Managing sensitive information in compliance with legal and data privacy regulations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Optimized existing lead generation processes by leveraging automation tools such as Mailchimp or Hubspot.
Education
Bachelor of Science - Computer Science
University of Buea
SW Cameroon06-2020
Skills
- Scheduling
- Call Management
- Information Security
- Data Entry
- Product Knowledge
- Data Collection
- Paperwork Processing
- Social media expertise
- Competitor Analysis
- Google Analytics
- Social Media Marketing
- Data Analysis
- Developing campaigns
- Keyword Research
- Customer Segmentation
- Performance Optimization
- Brand strategy
- Marketing automation
- Copywriting
Certification
- SSGI Certificate of Completion Customer Service Team Course February 2023
- Church Of Scientology: The Components Of Understanding
- Foundations of Digital Marketing and E-commerce August 2024
- Attract and Engage Customers with Digital Marketing August 2024
- From Likes to Leads: Interact with Customers Online August 2024
- Think Outside the Inbox: Email Marketing August 2024
- Assess for Success: Marketing Analytics and Measurement September 2024
Languages
English
Native/ Bilingual
French
Limited
Timeline
Costumer Service Rep/Digital Marketing Intern
Kelmed Health and Wellness
10.2021 - Current
Bachelor of Science - Computer Science
University of Buea
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