Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Rodriguez

Lyndhurst

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Patient Care Coordinator/Surgical Coordinator

Optum
04.2021 - Current
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.

Administrative Assistant

SportsCare Of America
03.2003 - 04.2021
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed clerical duties and tasks for clinic administration.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

Bachelor of Science - Business Administration/Marketing

Berkeley College
West Paterson, NJ

Skills

  • Patient Care Coordination
  • Insurance Verification
  • Administrative and Office Support
  • Time management abilities
  • Reliability
  • Spanish Speacking

Timeline

Patient Care Coordinator/Surgical Coordinator

Optum
04.2021 - Current

Administrative Assistant

SportsCare Of America
03.2003 - 04.2021

Bachelor of Science - Business Administration/Marketing

Berkeley College

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Nicole Rodriguez