Boris V. Ngouabe
Silver Spring,USA
Summary
Dynamic AI Engineer with a proven track record at AIEYU, specializing in AI-driven applications and LLM strategy. Expert in RAG and API integrations, I excel in cross-functional collaboration and technical support, delivering innovative solutions that enhance user experiences and optimize enterprise deployments. Strong analytical skills complement my proactive approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agentic AI Developer
AIEYU
Frederick (remote), USA
08.2025 - Current
- Collaborated with cross-functional teams to define project requirements.
- Designed and implemented AI-driven applications for enhanced user experiences.
- Ensured compliance with industry standards in AI model deployment processes.
- Architect AI Grounding Systems: Design, build, and maintain AI data integration technologies, including RAG (Retrieval-Augmented Generation), vector databases, search indexes, and knowledge bases.
- Define LLM Strategy: Leverage comprehensive knowledge of the LLM (Large Language Model) landscape to evaluate, select, and optimize major foundational and frontier models for ideal application scenarios within enterprise AI deployments.
Salesforce Data Analyst / Logistics Specialist
Tmc Transportation
Des Moines (remote), USA
09.2022 - 07.2025
- Manage end-to-end Salesforce administration for TMC's Linehaul division; Perform system configuration and maintenance across Sales Cloud, Service Cloud and CPQ Cloud.
- Managed and coordinated the successful implementation of Field Service Lightning, optimizing scheduling, dispatching, and field operations.
- Configure Omni-Channel for efficient case routing and management.
- Support the self-service 'TRANSFLO' portal and the POC for community users.
- Delivered clean reports and dashboards as well as maintaining a standard set of queries and scripts to meet technical requirements.
- Utilized data loader tools to perform bulk data updates and migrations.
- Design and share Salesforce documentation with fleet personnel and staff.
- Integrate Salesforce with other applications like DocuSign to automate and conduct UAT testing in Sandbox, validate and deploy changes to production.
- Monitor, triage, and troubleshot tickets using Salesforce Chatter and SNOW.
Logistic Supply Specialist
US Army
Fort Riley North, Kansas
02.2019 - 09.2022
- Coordinated supply chain logistics for military operations and training exercises.
- Managed inventory control systems to ensure accurate stock levels.
- Trained junior personnel on supply chain processes and best practices.
- Developed and maintained logistics reports for command reviews.
- Collaborated with cross-functional teams to optimize logistics strategies.
- Trained in case management and field service within Salesforce CRM.
Education
B.S. - Computer Science
Universityof Maryland
MD, USA05-2018
Skills
- AI/ML fundamentals
- Prompt engineering
- API and integrations
- Agent Framework (Langchain, AutoGen, N8N)
- Python, JavaScript
- RAG (Retrieval-Augmented Generation)
- AI model deployment
- SFDC Lightning
- Field Service Lightning
- Third-party integration
- Incident management
- Workbench
- SOQL
- Omni-channel
- Flow automation
- Data management
- Technical support
- Microsoft Excel
Certification
• Salesforce Certified Administrator
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Agentic AI Developer
AIEYU
08.2025 - Current
Salesforce Data Analyst / Logistics Specialist
Tmc Transportation
09.2022 - 07.2025
Logistic Supply Specialist
US Army
02.2019 - 09.2022
B.S. - Computer Science
Universityof Maryland