Borisa R Cajina

The Assistant Warehouse Manager plays a crucial role in managing daily activities related to shipping and inventory. This position involves hands-on supervision, ensuring that products are shipped efficiently while maintaining accurate inventory levels. Key responsibilities include overseeing the replenishment of products, ensuring safety and security within the warehouse, and leading the warehouse staff with a positive attitude, focused on problem-solving and innovation. For example, the supervisor might implement new strategies to streamline shipping processes or conduct regular safety audits to protect employees and assets. Overall, this role is essential for optimizing warehouse operations and achieving company goals.

Core duties and responsibilities include the following:

• Provide an appropriate level of hands-on instruction and direction to ensure employees have a clear path to operational success.
• Document daily shipments and deliveries to replenish inventory.
• Plan and coordinate employee work; train, motivate, monitor, and evaluate the performance of a warehouse team.
• Performs quality inspections on outgoing materials and products.
• Supplies support to the rest of the bulk and PPS team.
• Supervises the daily work and safety of employees engaged in shipping and all warehouse functions, including receivers and forklift operators.
• Oversees and reports labor hours and consumable supplies.
• Inspects the proper utilization of company assets in support of the warehouse.
• Coordinates required repairs as necessary.
• Reviews warehouse functions and various warehouse productivity reporting.
• Coordinates outbound scheduling to ensure efficient inbound operations.
• Assists with monitoring facility/racking damage to ensure a safe and clean warehouse.
• Aids with the training of new associates, including cross-training of existing associates.
• Sets up the warehouse in support of inbound operations, and communicates any warehouse issues.
• Preserves associate relationships through regular department or pre-shift meetings.
• Maintains ongoing interaction with current supervisors.
• Keeps open communication channels with associates by answering questions, and explaining policies and procedures.
• Interprets, trains, and consistently enforces company policies and procedures.
• Coordinates efforts with the Safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes, and conducting routine safety inspections.
• Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
• Resolved customer complaints regarding deliveries, quality issues.
• Recommended changes to improve warehouse operational performance.
• Led warehouse layout optimization projects, improving workflow and space utilization.

• Improved student educational plans by advising on course selection, progress plans, and career decisions.
• Verified transcripts for incoming transfer students.
• Created schedules for summer school programs based on requests from faculty members.
• Assisted with research projects related to higher education trends or best practices in registrar operations.
• Performed data entry into the student information system.
• Participated in state and national events, developing partnerships with industry to increase university profile.
• Managed classroom capacity limits while maintaining a balanced schedule.
• Collaborated with faculty members to ensure accurate course descriptions were provided to students.
• Evaluated transfer credits from external institutions according to established guidelines.
• Recruited, hired, and oriented departmental staff.
• Prepared documents such as diplomas, certificates of completion,n, and attendance verification letters.
• Processed enrollments, withdrawals, transfers, and grade changes.
• Resolved student inquiries regarding registration issues or policies.
• Reviewed and updated student contact information as needed.
• Prepared reports using academic or institutional data and information.
• Assisted in scheduling classes, instructors, and rooms.
• Assisted faculty by teaching classes, conducting orientation meetings, and scheduling events.

• Assisted in resolving any issues that arose between faculty members or between faculty and students.
• Entered data into computer systems accurately to maintain updated records of student information.
• Assisted with creating documents such as letters, memos, reports, and flyers.
• Processed applications from prospective students according to established guidelines.
• Inventoried and ordered materials, supplies, and services.
• Maintained accurate records of student attendance, grades, and other important information in the school database.
• Answer telephone calls, direct calls, and take messages.
• Reviewed files, records, and other documents to obtain information, or respond to requests.
• Coordinated office activities to streamline operations and promote compliance with organizational policies.
• Monitored office supplies inventory and placed orders when necessary.
• Delivered messages and ran errands.
• Developed organizational filing systems for confidential customer records and reports.
• Trained staff members to perform work activities and use computer applications.
• Assisted and supported teachers in initiating classroom discipline.

• Maintained detailed records of customer interactions, transactions, and comments for future reference.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Led on- and off-site customer support teams across multiple time zones.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained a high level of professionalism when dealing with difficult customers.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Supported sales team members to drive growth and development.
• Conducted regular follow-up calls with customers after resolving their issues.
• Developed positive relationships with customers through friendly interactions.
• Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
• Answered inbound calls, chats, and emails to facilitate customer service.

• Arranged hospital admissions for patients as required.
• Monitored wait times to provide efficient service, while maintaining high standards of quality care.
• Prepared medical records for admission into the ER system.
• Answered telephones and directed calls to the appropriate medical or administrative staff.
• Greeted patients upon arrival to the ER, and provided them with the necessary forms to complete.
• Ensured compliance with HIPAA guidelines when handling confidential patient information.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Collaborated closely with members of a multidisciplinary team during shift hours.
• Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
• Greeted patients, determined the purpose of the visit, and directed them to the appropriate staff.
• Provided support to nursing staff by updating patient charts, entering vital signs, and transcribing physician orders.
• Communicated with patients with compassion while keeping medical information private.
• Completed relevant insurance and other claim forms.
• Communicated effectively with other departments within the hospital to ensure a smooth transition of care from the ER to other units and departments.

• Processed incoming medical records requests.
• Reviewed medical records for completeness and accuracy according to established guidelines.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Observed confidentiality and safeguarded all patient-related information.
• Handled incoming calls and directed callers to the appropriate department or employee.
• Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
• The organization maintained complete confidentiality following legal requirements.
• Facilitated the transfer of records between departments and external healthcare facilities.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Managed the release of information requests and identified requestors as patients, relatives, or providers.
• Scanned incoming documentation.
• Proofread documents carefully to check the accuracy and completeness of all paperwork.
• Compiled and coded patient data using standard classification systems.
• Determined and implemented techniques to improve the medical records retrieval process.
• Collected, sorted, and distributed incoming correspondence and reports related to medical records.
• Entered patient insurance, demographic, and health information into the software and confirmed the records.
• Entered data into electronic health record systems.
• Reviewed patient charts for accuracy and completeness.