Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher
Open To Work

Borisier Roberts

Orlando,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Lead Customer Service RepresentativeCustomer Care RepresentativeClient Service Associate II

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Orlando, FL, USOrlando, FL
Open to relocation: Yes

Salary Range

0/hr - 0/hr

Important To Me

Healthcare benefitsPersonal development programs

Summary

Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Circle K
Winter Garden, FL
07.2024 - Current
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly
  • Performing at a quick pace
  • Working as part of a team to accomplish daily goals
  • Problem solving
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision
  • Retail and customer service
  • Entry level management
  • Sales associate or cashiering

Customer Care Representative

Elevance Healthcare
Tampa, FL
07.2023 - 06.2024
  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Update members Demographics
  • Provide PCP
  • Dental and Vision Vendor
  • Assists with Transportation
  • Submit Appeals and Complaints
  • Procedures and HIPPA Regulations
  • Maintained contact with members
  • Call Center

Pharmacy Representative

CORAM
Tampa, FL
04.2023 - 07.2023
  • Work alongside pharmacist
  • Keep the shelves organized and clean
  • Make regular inventory checks
  • Perform administrative duties/task
  • An ability to work individually and as part of a team
  • Competent keyboard skills
  • Attention to detail
  • Basic computer skills
  • Strong customer service and communication skills

Client Service Associate II

Seminole Hard Rock Hotel And Casino
Remote
09.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Delivered prompt service to prioritize customer needs
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Medical Pharmacy Claims Specialist

Walgreens
Orlando, FL
02.2022 - 09.2022
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
  • Paid or denied medical claims based upon established claims processing criteria
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients
  • Prepared bills for insurance companies and submitted required paperwork

Driver - Billing Processor

Department of Human Services
St Thomas, VI
02.2021 - 01.2022
  • Maintained contact with customers to research billing questions and furnish copies of support documentation
  • Researched and resolved routine billing questions and discrepancies and escalated non-standard issues to higher level personnel
  • Responded to inbound inquiries regarding accounts and payments
  • Reconciled accounts receivable ledger to verify payments and resolve variances
  • Reviewed and solved account and billing discrepancies

Online Customer Service Representative

Kmart
St Thomas, VI
10.2017 - 11.2020
  • Answered live online chats to give quick answers and solve problems faster
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Scheduler Coordinator (Part-Time)/ WAH

Limousine Services
St Thomas, Virgin Islands
01.2013 - 02.2019
  • Answered telephone calls to offer office information, answer questions and direct calls to staff
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered

Education

GED -

Delaware Valley Job Corp
Callicoon, NY
12.1986

Skills

  • Service Recommendations
  • Active Listening
  • Call center
  • Member Relationship Management
  • Information Updates
  • Managing Multiple Tasks
  • Microsoft Outlook
  • Leadership
  • Cash handling
  • Sales
  • Customer service
  • HIPAA
  • Computer skills
  • Guest relations
  • Cash register
  • Microsoft Word
  • Microsoft Excel
  • Data entry
  • Accounts receivable
  • Payment Processing
  • Operational Efficiency
  • Communication skills
  • Driving (5 years)
  • Quality assurance
  • Computer Proficiency
  • Customer Support
  • Organizational skills
  • Answering Customer Questions
  • Complex Problem-Solving
  • Supervising experience
  • Computer literacy
  • Quality Assurance and Control
  • Workload Prioritization
  • High-Volume Environments

Certification

Driver's License

Timeline

Lead Customer Service Representative

Circle K
07.2024 - Current

Customer Care Representative

Elevance Healthcare
07.2023 - 06.2024

Pharmacy Representative

CORAM
04.2023 - 07.2023

Client Service Associate II

Seminole Hard Rock Hotel And Casino
09.2022 - 04.2023

Medical Pharmacy Claims Specialist

Walgreens
02.2022 - 09.2022

Driver - Billing Processor

Department of Human Services
02.2021 - 01.2022

Online Customer Service Representative

Kmart
10.2017 - 11.2020

Scheduler Coordinator (Part-Time)/ WAH

Limousine Services
01.2013 - 02.2019

GED -

Delaware Valley Job Corp
Borisier Roberts