Borjan Terzic
Albuquerque,NM
Summary
Results-oriented IT professional with a strong track record in technical support, data center operations, and network administration. Delivering Tier 1 support to thousands of users, managing enterprise infrastructure, and leading teams across government and private sectors. Skilled in Identity & Access Management (Active Directory, Entra ID), network configuration (LAN/WAN, low-voltage cabling), virtualization (VMware), and system monitoring (SolarWinds). Demonstrated expertise in rapidly diagnosing network outages, addressing technical issues, and restoring full functionality with minimal downtime. Demonstrated leadership in coaching teams and driving performance improvements. Fluent in English and Serbian, and backed by industry-recognized certifications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Center Technician
Goldbelt
02.2024 - Current
- Provided Tier 1 IT support to 8,000 non-technical internal users through desk side support services.
- Installed and updated hardware, software and applications on windows devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided assistance with enrolling users into Intune servers.
- Administered profiles and accounts, also maintaining systems documentation.
Data Center Technician
Goldbelt
10.2023 - 01.2024
- Monitored VMWare & Solarwinds systems in operation and quickly troubleshoot errors
- Addressed concurrent Router and Switch outages & acted promptly towards a resolution
- Delivered IT Support to The Federal Bureau of Indian Affairs working directly with government employed individuals
- Administered many aspects of active directory, such as password recovery and managing end user accounts.
- Conduct troubleshooting to resolve IT-related and application issues for 2,000 users
Communications Technician
IES Communications
03.2022 - 09.2023
- Perform installations, inspections, and service on a variety type of CCTV, structured cabling, electrical panels, and data centers
- Establish communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment
- Plan network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation sites; and preparing an installation diagram
- Establish voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications devices, routers, switches, multiple cores, and cable trays and racks
- Coaching and leading a team on prepping and performing tasks at hand
Apple Master
Best Buy Inc
07.2018 - 03.2022
- Conducted Performance coaching's to analyze workers performance and increase worker output
- Offered internal and external customers first-rate customer service to maximise satisfaction and business success
- Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
- Conducted IT-work for Apple related products
- Coached and improved sales of the entire team, by setting the example as a leader
Education
BBA - General Management
University of New Mexico
Albuquerque, New Mexico12-2025
Skills
- Active Directory Users & Computers
- Azure
- Microsoft Exchange
- Entra ID
- Intune
- Blueprint Reading
- Team Management
- SolarWinds & VMware
- LAN & Wan Configurations
- Networking Configurations
- Ticketing Systems
- Hardware configuration
Certification
- Occupational Safety and Health Administration
- Fluke Calibration
- Commscope Copper & Fiber
- IES Security Systems
- CompTIA Network+
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Service Center Technician
Goldbelt
02.2024 - Current
Data Center Technician
Goldbelt
10.2023 - 01.2024
Communications Technician
IES Communications
03.2022 - 09.2023
Apple Master
Best Buy Inc
07.2018 - 03.2022
BBA - General Management
University of New Mexico
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