Donna L Clark
Sevens Valley,PA
Summary
Extremely dedicated and motivated professional with an enthusiastic nature who wishes to leverage business knowledge with professional background in communications, operations, and project management Outgoing and energetic with strong communication and interpersonal skills Ability to provide analytical, problem solving, and strategic planning skills in a business environment Demonstrates high level of organization and time management skills Quality Assurance Business development Program management Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
23
23
years of professional experience
Work History
Senior Administrative Manager
Johns Hopkins University, School of Medicine
Baltimore, MD
01.2020 - Current
- The Department of Pediatric Gastroenterology Administrator liaison acts as internal management consultants and change agents by planning, implementing and managing operations and projects for the Johns Hopkins Hospital Inpatient & Outpatient Services to improve cost effectiveness and operational efficiency at the department and Ambulatory Services levels
- Practice strategic thinking and innovation to improve the daily operations and workflow of Ambulatory clinics & Endoscopy surgical service systems/processes
- Work with EPIC optimization team to assist in assessment of standard/specialized workflow, define and measure success, continuously evaluate processes, and provide sustainability for surgical services improving efficacy by 10%
- Utilize dashboards and establish reports to optimize distribution and analysis of productivity metrics; assist with action plans in regard to metrics
- Partake in Leadership group for Organizational Restructure
- Create and Oversee %5 million departmental budget, utilizing EPSI, Track Provider RVU data
- Handle all functions related to employee engagement, mentorship, and staff development
- Lead strategic planning of Ambulatory Services in collaboration with ambulatory administrator, clinical administrator, physician chair/chief, nursing and other ambulatory managers
- Identifies opportunities, and develops and implements plans and services that enhance Medical Center/s strategic initiatives
- Monitors customer service satisfaction scores within daily operations of Ambulatory Care Program setting(s) and takes timely action to address identified issues.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Developed internal requirements which complied with compliance standards to minimize regulatory risks and liability across program.
- Delivered performance reviews, recommending additional training or advancements.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Operations Manager
Johns Hopkins University, Gastroenterology
Lutherville, MD
01.2018 - 01.2020
- Manager provides team support to departmental leadership in delivery of optimal patient care by providing leadership, coordination, and consultation for development and evaluation of programs, standards, and clinical practice
- Provide management with ongoing support and recommendations for standard operating procedures for all outpatient services on main campus and satellite locations
- Complete analysis and reports/projects at request of Department leadership team
- Manage over 30 ambulatory clinic staff
- Develop and implement staffing plans and assures appropriate coverage
- Interviews, selects, mentors, and evaluates staff
- Administers corrective disciplinary action when necessary
- Create and distribute monthly reports to measure and track patient/staff statistics in regard to utilization, case delays, and scheduling accuracy
- Create and distribute monthly collection and transaction reports
- Act as liaison of CUSP initiative- Implement Lean Sigma methodology efforts
- Provide cross training of Ambulatory Service Manager to support operations of clinic and financial services
- Evaluates delivery of patient care services and implement improvements in collaboration with physicians, advanced practitioners and other members of health care team
- Ensures on-going evaluation and continuous improvement of services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed daily operations of health organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Directed strategic workforce planning, performance management, and benefits administration.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Operating Room Procedure Manager
Johns Hopkins University
Baltimore, MD
01.2007 - 01.2018
- OR Manager provides departmental strategies in delivery of optimal room utilization, providing and consultation for development and evaluation of programs, standards, and clinical practice
- Responsible for Systems Management
- Manage OR posting Forms and EPIC work ques for application for department of surgery, including system roll-out, testing, trouble-shooting, maintenance, training and post go-live optimization
- Create pre-operative communication material for staff in collaboration with Patient and Family Advisory
- Evaluated and manage ICD-10 transition and charged with facilitating EPIC implementation for departmental’ business operation
- Lead department relocation and space planning projects as it relates to budget and operations
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in operating room efficiency and room utilization by 25% and operations by identifying and targeting areas in need of improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Implemented improvements such as online prior authorization and benefit verification; thereby reducing overtime significantly
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Medical Office Manager
The Johns Hopkins Hospital
Baltimore, MD
01.2000 - 01.2007
- Project Management & Coordination
- Participated in and led meetings with project teams to prioritize, plan, and track project status
- Manage staff of 10 employees
- Identified project scope, objectives, and goals to execute numerous ongoing projects
- Performed daily operational tasks, compiled and analyzed data for continuous process improvement, and participated in new procedures and information technology rollouts/training
- Pilot new projects to improve patient satisfaction and communication
- Lead surgical Type & Screen initiative for the Department
- Time Management utilizing E210 system
- Manage performance evaluations reviews and partake in hiring and termination processes
- Facilitated creation and distribution of workplace policies
- Presented & verified HIPAA guidelines, background checks, e-verify processing, employee health screen clearance and references/education
- Served as a liaison between internal departments to understand and resolve operating issues
- Participated in cooperative committees such as event planning, new employee training, education promotion, and interview screening panel
- Collaborate within Johns Hopkins Health System to develop universal protocols and analyze audit trends to facilitate educational efforts, while encouraging process improvement using Lean Sigma methodology
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Developed policies and procedures for effective practice management.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $3 million annual budget and supervising 10 employees.
Education
Some College (No Degree) - Nursing Administration
The Community College of Baltimore County
Essex, MDSkills
- Mathematical Calculation and Reasoning
- Department Oversight
- Originality and Creativity
- Team Leadership
- Business Leadership
- Staff Training
- Budget Development and Management
- Maintaining Compliance
- Workflow Optimization
- Human Resources Oversight
- Recruiting and Hiring
- P&L Responsibility
- Analytical and Critical Thinking
- Organization and Time Management
- Decision-Making
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Administrative Manager
Johns Hopkins University, School of Medicine
01.2020 - Current
Operations Manager
Johns Hopkins University, Gastroenterology
01.2018 - 01.2020
Operating Room Procedure Manager
Johns Hopkins University
01.2007 - 01.2018
Medical Office Manager
The Johns Hopkins Hospital
01.2000 - 01.2007
Some College (No Degree) - Nursing Administration
The Community College of Baltimore County
Similar Profiles
Danielle NormanDanielle Norman
Undergraduate Student Researcher at Johns Hopkins University School Of MedicineUndergraduate Student Researcher at Johns Hopkins University School Of Medicine
ANDREA JENSENANDREA JENSEN
Rehabilitation Nurse Consultant at Johns Hopkins University School of MedicineRehabilitation Nurse Consultant at Johns Hopkins University School of Medicine
Sana RehmanSana Rehman
Sr. Research Program Coordinator at Johns Hopkins University School of MedicineSr. Research Program Coordinator at Johns Hopkins University School of Medicine