BORRA SUMANTH

Having 3.8 years of experience in AWS Cloud and Devops Tools like Git. Having good experience in version control and source code management using the GitHub. Good knowledge of AWS skills like EC2, VPC, S3,Load balancing, CloudWatch. Ability to understand Application/Product errors. Fetching results from database by running SQL Queries. Experience in supporting users of AWS. Experience supporting users of a SaaS product. Experience in monitoring tools like New Relic, Kibana, Grafana, Ni-fi, Cloud watch. Ability to process and interpret logs, database records, etc. to fulfil support requests. Ability to reproduce product bugs, record actions, and work with engineers on a resolution. Ability to engage with customers on phone calls or screen share to debug issues. Ability to read technical documentation and work with customers on a resolution. Knowledge in Fetching data from Post man, Red shift and MongoDB, Server management. Knowledge in identifying the issues and troubleshoot. Good knowledge on usage of Linux commands. Having good experience knowledge in Software application development lifecycle. Analyzing production issues and provides prompt resolutions. Good knowledge on scheduling jobs using CloudWatch scheduler. Escalates the incident to another team as well as to onsite team whenever required. Good analytical and problem-solving abilities. Analyzed all escalated application issues across production environment, identified potential risks and impacts, and interfaced with global team to ensure resolution met SLA’s. Key Skills on Amazon web services: EC2, VPC, S3, CloudWatch, load balancing.

• Certified AWS solution Architect
• Certified in Information Security Management Systems

• Won many accolades and recognition in National level Newspapers like Times of India,The Hans India,The New Indian Express,Telangana Today
• Best Employee Award in 2019 for performing my roles and responsibilities.
• Won many awards in Interschool Competitions in my graduation
• Signed up with one of biggest Music Label Aditya Music as a Independent Musician

O2C Credit cloud Application, High Radius, Accolite Digital, AWS - SaaS model, MySQL, Azure, Vagrant., Cloud Operations, Deployments and Maintenance., Release Engineer, Working as a Senior software Engineer for High Radius on a Cloud based product O2C Application and SAAS product. Highradius is a product-based Fintech enterprise SaaS company that leverages AI based Autonomous systems to help companies automate Accounts receivable and treasury processes, Working on Cash Application Automation for leading global clients to automate their Cash Application process to 70-90% and even almost 100% in some cases, resulting in FTE reduction and reducing DSO., Understanding the client's end to end Order to Cash process including the roles and responsibilities of different teams with the help of detailed blueprinting sessions., Creating Design Documents based on the requirement analysis and Fit Gap sessions., Implementing the client business process in the automation product and adding any new product enhancements based on the custom requirements., User Acceptance Testing and regression testing of all the business scenarios with the end users., Post Go-Live support to the client and adding any new features that may come in during the whole implementation in alignment to the complete Agile methodology., Working with a strong team of architectures, backend developers to gather functional and non-functional requirements., Monitoring loT (Internet of Things) specified repository., Infrastructure design and implementation process., Involved in source control management with GitHub and GitLab Enterprise level repositories. Regular activities include configure user's access levels, monitor logs, identifying merge conflicts and managing master, Deploy and monitor scalable infrastructure on Amazon web services (AWS) & configuration management., Involved in performing application deployment Activities in cloud environment. Health Care Management System, Firstsource, Firstsource, AWS - SaaS model, MySQL, Azure, Vagrant., Cloud Operations, Deployments, Support and Maintenance., Release and operations Engineer, Worked as a Senior software Engineer for First Source on a Health care based product Application and SAAS product developed on Cloud.Firstsource is a product based enterprise SaaS company that leverages AI based Autonomous systems to help companies automate and Monitor receivable and treasury processes for Health Care Domain like Reports, Data Maintenance and Monitoring Systems that are automated, Articulated project goals and scope translated business needs into technical terms, prepared detailed work breakdown structures, and instilled shared accountability for achieving project milestones., Facilitated with key stakeholders to help define product strategy as per client requirements whilst achieving scalability, reliability, performance, and resource costs., Collaborated cross-functionally and sustained seamless communication between internal departments/stakeholders, ensuring business deliverables are met., Ensured project deliverables exceeded client expectations by gathering feedback and requirements, communicated needed changes to the development team and oversaw high quality rollouts on time and within budget., Identified gaps and formulated process improvement plans by working collaboratively with the leadership team, resulting in improved organizational productivity and efficient business operations., Prepared, scheduled, and rolled out training. coaching, & mentoring sessions for the tearn, leading to continued talent development and improved employee engagement., Planned & organized sprint planning meetings with the team and the project stakeholders, ensuring project completion within time., Prioritized the backlogs and added them to the sprints as well as facilitated and planned go-live activities., Fostered strong team engagement and cultivated a transparent work culture resulting in high productivity levels., Worked with the Development team and ensured strict adherence to the Scrum frameworks and methodologies., Prepared and presented Work Reports, Project Health Reports, Issue Log, and Scrum Team Velocity to the management., Transitioned clients from legacy payroll platform to new platform, resulting in a 10% increase in customer acquisition every quarter. Reactor CX – RCX, 7-Eleven, Rythmos India Pvt.Ltd, AWS - SaaS model, Redshift, Mongo DB, Azure, Vagrant., Support and maintenance, Cloud Engineer, Reactor CX (RCX) is a real time, cloud-based application used to execute discount pricing strategies and loyalty programs. RCX is developed to be distributed in SaaS model. Loyalty programs are structured marketing strategies designed to encourage customers to continue to shop at or use the services of a company/business. The goal is to increase customer loyalty and capture buying patterns of the customer., Responsible for day-to-day systems management and operations., Monitoring the application server and Generating System Health Reports by using new relic tool., Analyzing and escalating the issues to respective team and communicating with them for finding solution., Resolving the tickets that are raised by the HD/Call Rep’s on the severity base., Validating the application once the deployment has been completed (Weekly or daily if deployments happened for production or non-production applications (Stage, Test, UAT, DEV)., Interacting with onsite clients and onshore team members., Validating the applications once production and non-production patching is completed to the servers., Troubleshooting the any ongoing issues and worked with the concern (Dev, SCM, and QA) teams to get it fixed permanently.