Borrecia Smith Glasgow
Atlanta,GA
Summary
Dedicated CNA and Home Health Aide with professional communication skills and superior organization abilities. Supports clients effectively with advanced knowledge of clerical functions, project support, schedule management, and customer service. A quick learner who excels in problem-solving through critical thinking and efficiently manages conflicting priorities. Compassionate CNA focused on helping clients maintain personal hygiene and assisting with daily living activities. Skilled in meal preparation, maintaining organized living spaces, and documenting behaviors. Committed to providing emotional and social support to promote overall wellness. Detail-oriented Direct Care Worker who supports daily living activities and provides transportation to enhance client well-being. Experienced in caring for developmentally disabled clients, dedicated to promoting comfort with dignity and compassion. A qualified CNA specializing in personal care and related services under the direction, instruction, and supervision of registered nurses. Proven track record in managing mobility support, administering medications, and organizing appointments. Reliable in keeping areas clean and organized to maintain a healthy and safe environment.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Benton House Of Decatur
05.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Home Health CNA
New York friendly home care
09.2022 - 09.2023
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Aviation Officer
Eugene F.Corriea International Airport
05.2014 - 09.2018
- Monitored CCTV footage in order to detect any unusual behavior or activities.
- Inspected aircraft prior to takeoff for potential threats.
- Ensured compliance with aviation security regulations.
- Engaged with customers when necessary in order to resolve complaints or provide information about services offered at the airport.
- Assessed and monitored security protocols in airports.
- Identified areas of vulnerability in existing security systems and proposed solutions accordingly.
- Developed strategies to reduce wait times during peak hours at security checkpoints.
- Responded quickly to alarms and other alerts within the airport area.
- Performed searches of passenger baggage, cargo and mail for prohibited items.
- Conducted periodic drills to test emergency response procedures.
- Interacted with passengers regarding security rules and regulations at checkpoints.
- Developed and implemented safety protocols for aviation operations.
- Responded quickly to any issues that arose during flights or ground operations.
Qualfon Guyana
Customer Service Represenative
03.2011 - 11.2013
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Customer Service Representative
DigiCel Guyana
03.2010 - 01.2011
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
GED -
Academy of Professional Studies
07-2008
Skills
- Meal Preparation
- Progress Documentation
- Care plan assessment
- Vital signs
- Ambulation Assistance
- ADL support
- Medical Charting
Timeline
Certified Nursing Assistant
Benton House Of Decatur
05.2024 - 12.2024
Home Health CNA
New York friendly home care
09.2022 - 09.2023
Aviation Officer
Eugene F.Corriea International Airport
05.2014 - 09.2018
Qualfon Guyana
Customer Service Represenative
03.2011 - 11.2013
Customer Service Representative
DigiCel Guyana
03.2010 - 01.2011
GED -
Academy of Professional Studies
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