Hi, I’m
BORTEY ARNOLD NII
Bloomington,IL
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
11
years of professional experience
Work History
GHANA WATER COMPANY LTD
CUSTOMER CARE ASSIST
01.2016 - 05.2022
Job overview
- As a Customer Care Officer with Ghana water company Ltd for the past five (5), providing excellent customer service, clean and quality water for four communities and handles over One thousand (1000) customers
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
- Implemented customer service process improvements to limit wait times.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- I handle customer complains, solve or refer it to the appropriate office, helps customers to fill new service forms and advise them on the billing systems.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
ADVANS GHANA
RELATIONSHIP OFFICER
01.2016 - 01.2016
Job overview
- Opened new accounts, collected client documentation and processed transactions.
- Drove sales using excellent negotiation, communication and problem-solving skills.
- Researched client business needs and scheduled appointments to discuss new opportunities.
- Identified opportunities for new client acquisition by leveraging products and services.
- Maintained account compliance with industry regulations and company policies.
- Developed cross-functional relationships with internal partners to develop client-centered solutions.
MAN CAPITAL MICROFINANCE
RELATIONSHIP OFFICER
01.2015 - 01.2016
Job overview
- Identified opportunities for new client acquisition by leveraging products and services.
- Developed product innovations to maintain competitiveness and meet client needs.
- Addressed inquiries from clients and department team members.
EDEN MICROFINANCE
BRANCH OPERATIONS COORDINATOR
01.2014 - 01.2015
Job overview
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
EDEN MICROFINANCE
Relationship Manager
01.2013 - 01.2014
Job overview
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
FIDELITY BANK LTD, KUMASI
Sales Ambassador
01.2011 - 01.2013
Job overview
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Job overview
- ACTIVITIES
- Assist the clients for loan application
- Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field
- Present the loan request at the loan committee
- Monitor the loan portfolio and to ensure timely repayment
- Organize recovery actions in case of late repayment
- Maintain a regular contact with clients by organizing visits on the field
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women
- ADMINISTRATIVE ACTIVITIES
- Keep complete and detailed documentation on each client
- ORGANISATION AND CONTROL
- Prepare a weekly planning with expected tasks and visits to be done
- Share information and best practices with staff
- Report all the issues related to the job to immediate supervisor
- Analyse the client portfolio by using operational reports.
Education
GHANA BAPTIST UNI. COLLEGEGhana
Bachelor of Science from BUSINESS ADMINISTRATION, MARKETING
01.2014
COURSE: MARKETERS, TODAY AND TOMORROW EMPLOYERS EXPECTATIONS. 14TH-15TH
05.2010
SUNYANI POLYTECHNICGhana
HND from MARKETING
01.2010
SPRINGBOARD ROAD
01.2010
ASSOCIATION OF GHANA
EMPOWERING GHANA, ONE PERSON AT A TIME
01.2010
SSSCE
MARKETING COMMUNICATION, A TOOL FOR CUSTOMER RETENTION. (16
11.2009
AMANIAMPONG SNR. SEC. SCHOOL
01.2005
Skills
- Excellent customer service & communication skills
- Lead generation
- Issue and conflict resolution
- Brand management
- Analytical
- Critical thinking
- Communication
- Decision-making
- Team management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 35% in 2012.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Recognized and was part of the finalists selected as Employee of the 2012 for outstanding performance and team contributions.
References
DR. ELVIS BOATENG DISTRICT MANAGER
GHANA WATER COMPANY LIMITED
+233243501697
MR. KWABENA AKUAMOAH AGYEKUM
CHIEF EXECUTIVE OFFICER
CHARTERED INSTITUTE OF MARKETING, GHANA. +233244220427
Interests
Analytics, Thinking Solutions, typing, browsing, reading, music, swimming, basketball, soccer, marketing and researching.
Timeline
CUSTOMER CARE ASSIST
GHANA WATER COMPANY LTD
01.2016 - 05.2022
RELATIONSHIP OFFICER
ADVANS GHANA
01.2016 - 01.2016
RELATIONSHIP OFFICER
MAN CAPITAL MICROFINANCE
01.2015 - 01.2016
BRANCH OPERATIONS COORDINATOR
EDEN MICROFINANCE
01.2014 - 01.2015
Relationship Manager
EDEN MICROFINANCE
01.2013 - 01.2014
Sales Ambassador
FIDELITY BANK LTD, KUMASI
01.2011 - 01.2013
GHANA BAPTIST UNI. COLLEGE
Bachelor of Science from BUSINESS ADMINISTRATION, MARKETING
COURSE: MARKETERS, TODAY AND TOMORROW EMPLOYERS EXPECTATIONS. 14TH-15TH
SUNYANI POLYTECHNIC
HND from MARKETING
SPRINGBOARD ROAD
ASSOCIATION OF GHANA
EMPOWERING GHANA, ONE PERSON AT A TIME
SSSCE
MARKETING COMMUNICATION, A TOOL FOR CUSTOMER RETENTION. (16
AMANIAMPONG SNR. SEC. SCHOOL
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