Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Bory Heng

Philadelphia,PA

Summary

Results-oriented, strong communication and interpersonal skills for providing superior customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

17
17
years of professional experience

Work History

Owner/Barber

Blend Lab GS
09.2015 - 08.2023
  • Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service processes
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment
  • Supported overall business growth by actively participating in promotional events like community fairs or charity fundraisers that showcased the salon's offerings
  • Oversee and supervise trainees and apprentices to ensure they are properly prepared to pass the state board exam
  • Maintained safety and hygiene best practices relating to barbering and skin care established by OSHA.

Business Accounts Specialist

Verizon Telecommunications
12.2010 - 10.2013
  • Managed complex projects within tight deadlines, effectively prioritizing tasks and allocating resources as needed
  • Conducted thorough market research to identify potential new clients, leading to increased brand visibility in target markets
  • Built strong relationships with clients through proactive communication and expert problem resolution
  • Identified areas for improvement in account management processes, implementing changes that led to increased revenue generation
  • Trained junior team members on best practices in account management, contributing to a more skilled workforce
  • Increased client satisfaction by efficiently managing business accounts and promptly addressing concerns
  • Prospected for new customers in target areas or demographics to bring in new business.

Inventory Management Associate

Teva Pharmaceuticals
01.2007 - 08.2009
  • Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
  • Record daily deliveries and shipments to reconcile inventory
  • Use software to monitor demand and document characteristics of inventory
  • Collaborate with warehouse employees and other staff to ensure business goals are met
  • Report to upper management on stock levels, issues etc.

Education

Bachelor of Science - Management & Marketing

Penn State Abington
Montgomery, PA

Skills

  • Highly motivated
  • Self-starter
  • Strong leader
  • Analytical problem solver
  • Persuasive Negotiations
  • B to B sales
  • Marketing strategy
  • Market intelligence
  • Relationship Building
  • Goals and performance
  • Verbal and written communication
  • Staff Management

Personal Information

Title: Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Timeline

Owner/Barber

Blend Lab GS
09.2015 - 08.2023

Business Accounts Specialist

Verizon Telecommunications
12.2010 - 10.2013

Inventory Management Associate

Teva Pharmaceuticals
01.2007 - 08.2009

Bachelor of Science - Management & Marketing

Penn State Abington

Similar Profiles

CREATE PROFILE
Bory Heng