Borys Barreras
Miami,Florida
Summary
Seeking a challenging IT System Administrator position that will allow to utilize knowledge, skills and experience as an Senior System Administrator, Information Security Systems, Network Administrator. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Driven Systems Administrator with 14 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT System Administrator Supervisor
Centrum Health (Healthcare Company) part of Bright Health Group
03.2018 - Current
- As IT Supervisor maintains and plans the daily tasks on an IT department according to a priority and ensure that day-to-day operations, assigning job duties to individual team members
- Provide end-user support, troubleshoot Tier 3 and Tier 2 issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices
- Delivered IT support to 500+ users for a leading company, which included performing Systems administration and monitoring system performance
- Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for end user’s problems by over 30%
- Provide end-user support, troubleshoot Tier 3 and Tier 2 issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices
- Managed help desk support staff provided continuous support to improve performance and growth and established an inclusive work culture to drive employee engagement and retention
- Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external end users
- Document, Log and track calls using a web-based and via a ticketing system
- Ability to prioritize work related tasks
- Ability to adhere and commit to deadlines and resolve customer issues as part of a team or working independently
- Maintained existing Active Directory environment consisting of over 500+ users and managed user accounts.
IT System Administrator Supervisor
Hygea Health Holdings Corp. (Healthcare Holding Company)
08.2016 - 03.2018
- As IT Supervisor maintains and plan as daily tasks on a IT department according to a priority and ensure that day-to-day operations, assigning job duties to individual team members
- Ensure that tasks are completed in most effective and timely manner
- Troubleshoot Assembled/disassembled workstations and resolve hardware, software, and network issues
- Document, Log and track calls using web-based and via ticketing system
- Provide support to end-users for PCs, Troubleshoot Tier 3 PC issues
- Provided technical assistance to customers via telephone, in person and/or via remote control service in order to install software or resolve a issue
- Experience with User account management in Active Directory
- Created, make modification, disabled, reset password and removed user’s accounts via Active Directory
- Create Applied and Implementation of Security GPOs policy according to Company Compliance Policy and HIPPA Compliance
- Use, manage and maintain users account on Office 365
- As Administrator generate report base on Company Compliance
- Use search and compliance, e-discovery, content search under Admin site
- Create and modify retention policy
- Help to design, modify, and implement new network infrastructure, Cable management
- Use and management user accounts on Electronic Health Records (EHR) solution software MDFLOW, Health Fusion, eClinicalWorks and Nextgen
- Provided technical solutions and investigated alternative methods for solving problems
- Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems
- Installation, configurations, management of VMware vSphere Client (ESXi)
IT Support Specialist
Self-Employed
09.2007 - 01.2016
- IT Support Specialist (Contractor), Fast-Teks Pro Business Solution 01/2013 to 12/13 IT Support (Contractor),Fire Tech Security Services Inc
- 06/2011 to 01/2012 IT Technician (Contractor), Abbacom Technology Inc
- 01/2011 to 05/2011
Education
Bachelor of Science Degree - Information Systems Security -
ITT Technical Institute
Miami, FLAssociate of Science Degree - Network Administration -
College of Business & Technology
Miami, FLSkills
- System Upgrades
- System monitoring
- Technical Support
- System updates
- Remote Access
- Windows administration
- User Management
- Software Installation
- Desktop troubleshooting
- Server Management
- Network Troubleshooting
- Hardware and software installation
- IT Documentation
- File system administration
- Helpdesk operations
- Device configuration
- Server maintenance
- Hardware troubleshooting
- Help Desk Software
- Program installations
- Configuration Management
- End point configurations
- Patch management
- Incident Management
- Network Administration
- Hardware provision management
- Technical specifications
- Capacity Planning
- Email Administration
- Equipment management
- Technical Writing
- Virtualization
- Technical education
- Performance Testing
- Virtualization Technologies
- Specifications understanding
- OSPF routing
- Programming
- Software change management
- Technical solution development
- Technical Troubleshooting
- User Support
- Hardware Installation
- Network Security
- PC diagnostics
- Vendor Relationship Management
- User Training
- Virtual Machine Operation
- Remote Conferencing Support
- Connectivity Resolution
- Application Configuration
- Team Collaboration
- Software Management
- System Testing
- New Technology Integration
- Self Motivation
- Technical Analysis
- Infrastructure Planning
- Workstation Maintenance
- Testing and Quality Assurance
- IT best practice framework expertise
- Permissions and Access Control
Certification
A+, Network +, Security+, Cybersecurity Analyst (CySA+), CompTIA IT Operations Specialist – CIOS, CompTIA Secure Infrastructure Specialist – CSIS, CompTIA Security Analytics Professional – CSAP, MCSA (Microsoft Certified Solutions Associate Windows Server 2012 – 2015), MCP (Microsoft Certified Professional 2015), Microsoft Office Specialist (Word, Excel, Outlook, Access, PowerPoint)
Accomplishments
Accomplished and high-skilled professional with more than 10 years of experience as IT System Administrator with proven ability to effectively maintain and plan the daily tasks on a IT department communicate and provide guidance to technical and non-technical clients. Self- directed and motivated worker. Provide Technical Support, Troubleshooting/Resolution technical issues for end users in person, on the phone, e-mail and through via remote support.
Special Achievements
- Member of the Best Senior BS-ISS Project Team (Capstone Project), 09/2012
- Graduate with Highest Honors, Highest Academic Honors and Best Senior ISS Project, 09/2012
- Graduated with Highest Adware Honors, 10/2009
Technology And Skills
Windows 10, Windows 11, 2008/2012/2016 (Active Directory, GPOs, And Implement Security policy), Microsoft Office 365, Hyper-V, VMware vSphere Client, VMware vSphere Hypervisor (ESXi 8.0), VMware Web Server, VMware Player, Virtual PC, LogMeIn, Microsoft Remote Desktop, Team Viewer, VNC, WebEx, SolarWinds N-able, Splashtop, Fresh Services, End-User Support, Hardware Configuration, Help Desk Support, Information Technology, Server Maintenance, Technical Support, Troubleshooting/Resolution, Implementing Strategy, Execution, and Innovative IT Initiatives, Resource Management, Client Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT System Administrator Supervisor
Centrum Health (Healthcare Company) part of Bright Health Group
03.2018 - Current
IT System Administrator Supervisor
Hygea Health Holdings Corp. (Healthcare Holding Company)
08.2016 - 03.2018
IT Support Specialist
Self-Employed
09.2007 - 01.2016
Bachelor of Science Degree - Information Systems Security -
ITT Technical Institute
Associate of Science Degree - Network Administration -
College of Business & Technology
A+, Network +, Security+, Cybersecurity Analyst (CySA+), CompTIA IT Operations Specialist – CIOS, CompTIA Secure Infrastructure Specialist – CSIS, CompTIA Security Analytics Professional – CSAP, MCSA (Microsoft Certified Solutions Associate Windows Server 2012 – 2015), MCP (Microsoft Certified Professional 2015), Microsoft Office Specialist (Word, Excel, Outlook, Access, PowerPoint)
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