Summary
Overview
Work History
Education
Skills
Medical missions
Timeline
Generic

BOSEDE AKAMIOKHOR

New Rochelle,NY

Summary

Experienced Quality and health care consultant with extensive experience in public health, quality and performance improvement, community engagement and outreach within the community, health plan, insurance and healthcare industry segments. Unique combination of medical training, quality improvement as well as healthcare marketing experience. Significant expertise in corporate activations, quality management, medical member publications, community and employee engagement, coordinating and activating outreaches with major branded external partners. Skilled creator and publisher of member publications, sponsorship packages and fundraising materials. Known for strong cross team collaboration, communication and coordination skills. Project Management Publication Event Planning Marketing Employee Engagement Branding Research Budgeting Fundraising

Overview

29
29
years of professional experience

Work History

Senior Quality Program Consultant

Sun Life Financial
01.2023 - Current
  • Prepared monthly, weekly Quality and tracking reports for clients and state department of health
  • Guided staff in best practices and evidence-based methods.
  • Worked independently and collaboratively in team environment.
  • Vision outreach duties include monitoring HEDIS metrics and initiating discussions with client engagement and Managed Care Organization to make recommendations to client's goal
    • Keeping HEDIS calendar up to date with data in order to plan and evaluate interventions at 30-60-120 day intervals
    • Monthly meeting with CE and vision team to share data for purposes of informing next steps or potential interventions across other vision markets
  • Improved workflow automation to reduce wasted time and resources.
  • Developed and implemented process improvement flows to improve member utilization of health benefits
  • Leveraged data and analytics to make informed decisions and drive Quality improvements.
  • Controlled resources and assets for department activities to comply with HEDIS standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Documented and reported issues with compliance, standards of care and quality assurance requirements.
  • Developed quality improvement plans, policies, performance improvement plans while tracking monthly
  • Compiled reviewed data and produced detailed reports for use by Joint Operations committee and Quality committee both for Michigan and nationally
  • Created and implemented effective vision outreach plans for eyeQuest clients in Kentucky, Tennessee, Washington, Nevada
  • Applied knowledge of Performance metrics from CMS 416 report to make insightful observations of deviations, challenges and successes.
  • Developed and coordinated oral, medical and community health strategies as key element of overarching strategy to improve oral health literacy and improve percentage of members engaging in preventive care

Program Quality Manager

DentaQuest
05.2018 - 12.2022
  • Established and tracked quality department goals and objectives.
  • Coordinated and tracked utilization data to evaluate program quality and performance metrics and address low performance when applicable
  • Checked member's utilization rates and records to evaluate quality of care.
  • Assessed ongoing operations against required HEDIS and state standards.
  • Overseeing New York Member Advocate Specialist supporting NY clients at community events and engagements, Member Advisory Council meeting.
  • Coordinating free dental screenings at community and faith based organizations in partnership with health plan clients
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality interventions, metrics and procedures to meet compliance requirements.
  • Established and maintained effective communication with staff, providers and community organizations to promote high quality patient care and utilization.
  • Liaised with other departments to develop comprehensive outreach plans and provide highest quality of care for vision and dental clients.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general requirements
  • Spearheaded and implemented new projects to expand scope of engagement. Example is Walmart Member gift card incentive implemented to increase utilization for 300,000 membership
  • Evaluated quality problems and performed assessments to identify and resolve issues by developing PDSA (Plan-Do-Study-Act) cycles and root cause analysis
  • Developed, piloted and launched the National Children's Dental Health month ambassador's program

Marketing Brand Manager

Affinity Health Plan
01.2014 - 08.2017
  • Developing medical member focused materials and correspondence across all product lines and Affinity's corporate activations and employee engagement, coordinating and activating outreaches with external partners like American Heart Association, DentaQuest, HealthCorp, New York Mets
  • Activations included Brooklyn Go Red launch and Brooklyn Heart Walk
  • Coordinated corporate large and community events on an enterprise level
  • Interfaced with medical management department, vendors, writers, graphic designers and editors in developing of copy and manuscripts, editing and overseeing
  • Developing and executing communication strategies with company's Chief Medical Officer
  • Managed multiple projects simultaneously across all lines of businesses for Affinity health plan
  • Partnered with Quality and Medical Management departments to develop strategies and events to improve quality scores
  • Assisted in planning and executing events with external partners, Provider offices, Federally Qualified Health Centers (FQHCs), IPAs to increase access to care within low budget
  • Managing activations with external marketing partners such as advertising agencies (clear channel), media houses like iHeart radio, 1010 WINS, CBS radio, Univision, WFAN
  • Integrating of campaigns with brand consistency; executing screenings health outreach with a cross-functional team that included medical management, retention, sales and marketing
  • Liaising and coordinating health related events with external organizations on corporate and enterprise level
  • Partnerships include American Heart Association, NY Mets
  • Sending weekly calendar of events to Executive and Senior leadership team, while updating them on events involved with Federally Qualified Health Center and providers
  • Created and managed monthly health campaigns in collaboration with Chief Medical Director to increase employee engagement.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served..
  • Coordinated with design and media teams to develop high-quality creative assets.

Community Program Manager

Community Liaison
01.2007 - 01.2014
  • Medicare Outreach to Senior Centers and Community Centers, establishing Medicare Referral Sites Faith Based Outreach and Corporate Citizenship portfolio
  • Implementing and Coordinating Provider Relations Lead Generation Strategy
  • Generating reports from Maximizer, Creating reports on Return on Investments for programs
  • Creating new opportunities and relationships for Affinity Health Plan
  • Attending networking events, workshops, luncheons to maintain existing relationships and also to establish new and beneficial relationships to Affinity Health Plan
  • Web posting of Community Relations events on company website
  • Planning, Coordinating and Implementing events and programs, Liaising with other departments for resources needed for events and programs, Inputting data of planning, contacts, results and other related information into Maximizer
  • Executed multiple projects and events concurrently, efficiently and in timely manner, Led event Planning of community outreaches and liaise with Communications department to design and implement efforts to publicize events
  • Obtain permits from police, fire and health department for events
  • Review event bills for accuracy, and process invoice for payment and supervision of volunteers and support staff at events
  • Coordinate with Field Support Services (FSS) for transportation/ delivery of staff services
  • Meet with sponsors and organizing committees in order to plan scope and format of events, to establish and monitor budgets, and to review administrative procedures and event progress

Disease Management Project Coordinator

Community Choice Health Plan
01.2004 - 01.2005
  • Quality management role to improve quality scores along state guidelines of QARR, HEDIS and other performance metrics
  • Role involved provider, partner and community outreach
  • Developed strategic interventions to improve QARR scores, HEDIS or other performance metrics
  • Reported directly to director of Quality Management to create strategies for improving quality scores by conducting site visits, performing chart reviews at provider locations
  • Revamped maternal care program to improve quality scores
  • Successful placement of patient in rehabilitation programs after discharge
  • Developing discharge plans with provider and ensuring plan was implemented
  • Ensuring highest level of patient compliance
  • Monitoring high risk groups and prevalent diseases in the community, handling phone queues in Health services department
  • Authorizing Vision, Dental, and Transportation Services
  • Site visits to review Charts and get medical records for QARR
  • Attended seminars and trainings organized by New York State, Department Of Health on Asthma, Smoking Cessation, Breast Feeding and other health related topics
  • Conducted In-Service training for staff
  • Was involved in Community and hospital outreach; reintroducing the “Mother To Be Program” and Liaising with organizations for sponsorship of program,

Medical Officer in Charge

Kosofe Local Government Health Centre
  • Worked as the Medical Doctor in charge of running the general out patient clinic which included pediatric, surgical, internal medicine, obstetric and gynecologic cases.
  • Led team in developing strategic plans to meet operational objectives.

House Officer

Ikeja General Hospital
07.1994 - 08.1995
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.

Education

Master of Science - Health Administration

MONROE COLLEGE
Bronx, NY
04.2020

Bachelor of Medicine and Bachelor of Surgery -

UNIVERSITY OF ILORIN

Skills

  • TECHNICAL /COMPUTER SKILLS
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Microsoft Visio
  • Windward
  • Workamajig
  • Maximizer
  • Customer relationship management (CRM)
  • Process Knowledge
  • Customer Queries

Medical missions

Partnering and assisting medical colleagues and professionals in medical missions to underserved community both within and outside US.

Medical mission trip to Haiti

Medical missions to Nigeria

Multiple medical outreaches in New York

Timeline

Senior Quality Program Consultant

Sun Life Financial
01.2023 - Current

Program Quality Manager

DentaQuest
05.2018 - 12.2022

Marketing Brand Manager

Affinity Health Plan
01.2014 - 08.2017

Community Program Manager

Community Liaison
01.2007 - 01.2014

Disease Management Project Coordinator

Community Choice Health Plan
01.2004 - 01.2005

House Officer

Ikeja General Hospital
07.1994 - 08.1995

Medical Officer in Charge

Kosofe Local Government Health Centre

Master of Science - Health Administration

MONROE COLLEGE

Bachelor of Medicine and Bachelor of Surgery -

UNIVERSITY OF ILORIN

Similar Profiles

CREATE PROFILE
BOSEDE AKAMIOKHOR