Boshalaron Locks

Leasing Agent Assistant

Verrano Park Apartment Homes

01.2024 - 04.2026

Managed rental payments, ensuring accurate records for financial reporting purposes.
Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
Developed strong relationships with tenants through proactive communication and excellent customer service skills.
Streamlined the application process for prospective tenants, resulting in quicker lease signings.
Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Kept current on local market trends in order to provide competitive pricing information to property manager.
Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
Maintained a high level of organization within the leasing office, contributing to a professional environment.
Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
Assisted with marketing efforts to increase property visibility and attract potential renters.
Assisted in planning community events for residents, promoting a sense of belonging within the property community.
Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
Increased lease renewal rates by fostering positive rapport between management and residents.
Provided exceptional support during annual rent increases by addressing tenant concerns professionally.
Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
Greeted clients, showed apartments, and prepared leases.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Verified tenant incomes and other information before accepting lease applications.
Responded to requests and scheduled appointments for property showings.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Collected rent and tracked resident payments and information in computer system.
Distributed and followed up on tenant renewal notices.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Conducted regular inspections of both interior and exterior of properties for damage.
Collected and maintained careful records of rental payments and payment dates.
Kept properties in compliance with local, state, and federal regulations.
Communicated effectively with owners, residents, and on-site associates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Coordinated appointments to show marketed properties.
Maximized rental income while minimizing expenses through effective planning and control.
Responded to Common Area Maintenance (CAM) inquiries.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Generated leads for sales and rental properties through cold calls and referrals.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Completed annual rent calculations using housing database software.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Generated professional networks by engaging in professional, industry and government organizations.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Planned special events such as lotteries, dedications and project tours.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Summary

Overview

Work History

Leasing Agent Assistant

Education

Highschool Diploma - Law

Skills

Languages

Timeline

Leasing Agent Assistant

Highschool Diploma - Law

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