BOSIETTA JAMES
Shreveport,LA
Summary
Technology-inclined young professional with a background in customer support, currently expanding knowledge and skillsets in CyberSecurity and Information Technology. As a former supervisor of a team of 30, I have natural leadership skills and a willingness to learn more attitude. I have experience in providing network and software support to users and developing and implementing technical solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Agiliti Health
05.2022 - Current
- Improved software functionality by identifying and addressing performance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Managed multiple hospital accounts
Customer Support Specialist
Lincare
09.2019 - 05.2022
- Multitasked to handle diverse customer needs in high-volume office setting, prioritizing tasks to keep up with challenging deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
Technical Support Supervisor
TELEPERFORMANCE USA, AT&T And DTV
04.2014 - 08.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Oversaw development and implementation of improvements to support network operations.
- Managed a team of 35 employees, answering over 200 calls per day
Education
Associate of Science - Network And System Administration DevOps
Bossier Parish Community College
Bossier City, LA05.2025
Associate of Applied Science - CyberSecurity
Bossier Parish Community College
Bossier City, LA05.2024
High School Diploma - undefined
Ouachita Parish High School
Monroe, LA05.2011
Skills
VirtualBox, Burpsuite, Azure, Threat Detection, Wireshark, Linux, SIEM, Splunk, Java, Python, Cloud Management, Microsoft Servers, Active Directory, Security Frameworks & Controls, Risk Mitigation, System & Network Configuration, IAM
Certification
- Career & Technical Certification Network Security
- Career & Technical Certification Computer Repair
- Career & Technical Certification Linux
- Certification- AWS Cloud Foundations
- Certification - TestOut PC Pro
Timeline
Customer Service Technician
Agiliti Health
05.2022 - Current
Customer Support Specialist
Lincare
09.2019 - 05.2022
Technical Support Supervisor
TELEPERFORMANCE USA, AT&T And DTV
04.2014 - 08.2019
Associate of Science - Network And System Administration DevOps
Bossier Parish Community College
Associate of Applied Science - CyberSecurity
Bossier Parish Community College
High School Diploma - undefined
Ouachita Parish High School
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