Passionate and dedicated educator with a goal to contribute to the growth and development of individuals. Utilizes expertise and experience to make a positive impact through effective communication and innovative teaching methods. Inspires and empowers individuals to reach their full potential. Committed to lifelong learning and continuously seeks opportunities to enhance skills and knowledge for better service.
Hi, I’m
Bossy Sampson
Emeryville,CA
Summary
Overview
14
years of professional experience
1
Certification
Work History
FedEx
Package Handler
09.2023
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Xticky Xituation
Owner
07.2014
Job overview
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Bee Leeve It's Personal
CEO
03.2017 - Current
Job overview
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Amazon Fulfillment Associates
Delivery Driver and Customer Service
03.2014 - 08.2021
Job overview
- Deliver Amazon packages to customers in a timely, courteous and professional manner
- Maintained a record of 100 percentage of correct deliveries
- Completed daily pre and post-trip inspection checklist
- Drove fleet and Pro Master fleettruck
- Loaded and unloaded fleet
- Maintained accurate inventory count.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
United States Postal Service
City Letter Carrier
08.2010 - 06.2016
Job overview
- Case the mail in route delivery sequence
- Retrieve and separate parcels according to the route, pull down the mail in order and load vehicle
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
Education
Alameda Community CollegeAlameda, CA
Bachelor Of Science from Business/Liberal Arts/ Automotive
University Overview
Skills
- Microsoft Office (10 years)
- Interpersonal Skills (10 years)
- Customer Service
- Zendesk
- Driving
- Communication skills
- Computer skills
- Office Management
- Growing experience
- Customer support
- Conflict management
- Organizational skills
- Sales support
- Customer service
- Google Suite
- Leadership
- Office management
- Load & unload
- Live chat
- Management
- Supervising experience
Certification
- Certified Medical Administrative Assistant (CMAA), 06/01/08, Present
- Mental Health First-Aide, 07/01/12, Present
- Food Handler Certification
- Non-CDL Class C Driver's License, Present
Assessments
Assessments
- Data entry: Attention to detail, Proficient, 04/01/21
- Customer service, Proficient, 01/01/21
- Customer service, Proficient, 07/01/21
Personal Information
Personal Information
- Relocation: Anywhere
- Title: Customer Service Specialist/ Delivery Associate
Groups
Groups
United States Postal Service Shop StewardAwards
Awards
Women's Initiative for Self EmploymentTimeline
Package Handler
FedEx
09.2023
CEO
Bee Leeve It's Personal
03.2017 - Current
Owner
Xticky Xituation
07.2014
Delivery Driver and Customer Service
Amazon Fulfillment Associates
03.2014 - 08.2021
City Letter Carrier
United States Postal Service
08.2010 - 06.2016
Alameda Community College
Bachelor Of Science from Business/Liberal Arts/ Automotive
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