Boston Cardiel
Oceanside ,CA
Summary
Dynamic salon owner and café operator with a proven track record in staff management and customer service. Successfully enhanced customer loyalty through exceptional service and innovative offerings. Skilled in appointment scheduling and compliance with health regulations, ensuring operational excellence and a welcoming environment. Committed to fostering professional growth and optimizing business performance.
Overview
2013
2013
years of professional experience
Work History
Salon Owner/Operator
Self Employed Services
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Café Owner
Self-employeed
06.2007 - 03.2012
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Managed day-to-day business operations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Cosmetology
Essex Agricultural And Technical Institute
Danvers, MASkills
- Staff management
- Salon marketing
- Hair styling techniques
- Health and safety
- Appointment scheduling
- Customer service
- Scheduling
- Decision-making
- Hiring and onboarding
- Operations oversight
- Cosmetology
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Café Owner
Self-employeed
06.2007 - 03.2012
Salon Owner/Operator
Self Employed Services
Cosmetology
Essex Agricultural And Technical Institute
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