BOSTON D. WESOLOWSKI
Fort Gordon,GA
Summary
Highly adaptable and rapid-learning IT and Systems Engineering professional combining two years of disciplined military service as a Military Intelligence Systems Maintainer/Integrator (35T) with three years of dedicated customer service experience. DoD 8140 IAT Level II compliant with a robust foundation in network security, system integration, and classified network maintenance. Forged in high-stress operational environments, bringing strong capabilities in crisis management, strict regulatory compliance, and situational awareness. Proven ability to quickly master complex, proprietary hardware and software systems while creatively solving problems for end-users. Currently serving on a Tier 1 watch desk at NSAG, leveraging a strong background in client support and military resilience to provide critical monitoring, rapid error resolution, and exceptional customer service to ensure seamless intelligence operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Tier 1 Watch Desk Technician / Intelligence Systems Integrator
National Security Agency Georgia (NSAG)
Fort Gordon, GA
11.2025 - Current
- Mission-Critical Monitoring: Serve on a high-tempo Tier 1 watch desk, continuously monitoring 15+ mission-critical websites, enterprise applications, and network infrastructure to guarantee maximum uptime and uninterrupted intelligence flow.
- Error Resolution & Data Routing: Quickly diagnosed and resolved system errors and data bottlenecks, maintaining a 99.9% uptime rate and ensuring seamless routing of critical intelligence information to its intended destination with zero mission delay.
- Technical Customer Support: Field complex customer service requests from cross-functional teams, leveraging a strong customer service background and quick-learning capabilities to master proprietary monitoring tools, troubleshoot user issues, and effectively escalate faults.
35T Systems Maintainer / Integrator (Hands-On Training & Schoolhouse)
U.S. Army Intelligence Center of Excellence
Fort Huachuca, AZ
08.2024 - 06.2025
- Intensive Technical Training: Completed 40+ weeks of highly demanding, hands-on training, mastering component-level troubleshooting, system configuration, and data-flow integration of multi-million dollar intelligence platforms.
- Rapid Skill Acquisition: Quickly assimilated complex concepts in computer electronics, network engineering, operating systems (Windows Server, Red Hat Enterprise Linux), and cybersecurity fundamentals under strict, compressed academic timelines.
- Hands-On Fault Isolation: Diagnosed, isolated, and repaired simulated system and network failures during rigorous practical capstone exercises, proving a strong aptitude for quick cognitive processing and adaptive problem-solving.
- Systems Integration: Assembled, configured, and networked tactical intelligence systems from the ground up, ensuring cryptographic equipment (COMSEC) and data links were fully integrated and secure.
Customer Service Representative & Keyholder
Bobby Page’s Dry Cleaners
Carson City, NV
09.2021 - 06.2024
- Trusted Autonomy & Keyholder: Entrusted with complete keyholder responsibilities to independently open and close the store; routinely managed daily business operations, inventory, and financial balances without direct supervision.
- Staff Training: Selected to onboard and train new hires on daily store procedures, point-of-sale (POS) database systems, and customer-conflict resolution to ensure consistent service quality.
- High-Volume Problem Solving: Directly assisted approximately 100 customers daily, managing complex service inquiries, retrieving completed orders, routing drop-offs, and resolving client conflicts with exceptional professionalism.
- Operational Detail & Accuracy: Managed point-of-sale (POS) systems, processed financial transactions, and cataloged inventory with absolute accuracy, showing strong attention to detail.
- Workflow & Inventory Logistics: Successfully processed and prepared roughly 1,000 clothing items daily for secure transit, verification, and cleaning at the processing plant, demonstrating adaptability and meticulous coordination in a fast-paced environment.
Education
Associate of Applied Science - Military Intelligence Systems Technology
Cochise College / U.S. Army Intelligence Center of Excellence
Fort Huachuca, AZ06-2025
Associate of Arts - Business
Western Nevada College (WNC)
Carson City, NV05-2024
Skills
- Intelligence Systems Maintenance
- Helpdesk & Watch Desk Operations
- Hardware & Software Integration
- Windows & Linux Server Admin
- COMSEC & Cryptographic Equipment
- Fault Isolation & Diagnostics
- Generative AI Prompting
- Heavy Lifting Capacity
- High-Stress Performance & Resilience
- Crisis Management & Situational Awareness
- Strict Regulatory & SOP Compliance
- Exceptionally Fast Learner
- Adaptable to Dynamic Environments
- Customer Service & Problem Solving
- Cross-Functional Teamwork
Certification
- DoD 8140 Baseline: Information Assurance Technical (IAT) Level II Compliant
- CompTIA Security+ (ce), 03/18/25
- OSHA 10-Hour General Industry Safety and Health Card, 04/25/21
Security Clearance
Active Top Secret / Sensitive Compartmented Information (TS/SCI) with Counterintelligence (CI) Polygraph, Department of Defense (DoD), 09/06/25
Core Competencies
Intelligence Systems Maintenance, Helpdesk & Watch Desk Operations, Hardware & Software Integration, Windows & Linux Server Admin, COMSEC & Cryptographic Equipment, Fault Isolation & Diagnostics, Generative AI Prompting, Heavy Lifting Capacity, High-Stress Performance & Resilience, Crisis Management & Situational Awareness, Strict Regulatory & SOP Compliance, Exceptionally Fast Learner, Adaptable to Dynamic Environments, Customer Service & Problem Solving, Cross-Functional Teamwork
Personal Information
Relocation: Open to Relocation
Timeline
Tier 1 Watch Desk Technician / Intelligence Systems Integrator
National Security Agency Georgia (NSAG)
11.2025 - Current
35T Systems Maintainer / Integrator (Hands-On Training & Schoolhouse)
U.S. Army Intelligence Center of Excellence
08.2024 - 06.2025
Customer Service Representative & Keyholder
Bobby Page’s Dry Cleaners
09.2021 - 06.2024
Associate of Arts - Business
Western Nevada College (WNC)
Associate of Applied Science - Military Intelligence Systems Technology
Cochise College / U.S. Army Intelligence Center of Excellence