Bot Bot
Denver,CO
Summary
Senior Mobile Expert with 5 years of technical troubleshooting and customer-facing problem-solving experience, transitioning into information security. Google Cybersecurity and Google AI Professional Certificate holder with hands-on lab experience in networking, traffic analysis, Linux/Windows systems, and virtualization. Proven record of following identity-verification, privacy, and account-security procedures in high-volume environments, with a growing focus on security analysis and compliance.
Overview
1
1
Certificate
6
6
years of professional experience
Work History
Senior Mobile Expert
T-Mobile
11.2024 - Current
- Consistently rank in the top 20% of company performance metrics, contributing to advancement from Mobile Expert to Senior Mobile Expert.
- Resolve mobile device, connectivity, and service issues while translating technical solutions clearly for customers.
- Handle sensitive information within customer account workflows by following privacy, identity-verification, and account-security procedures.
- Resolve complex technical and account issues across competing priorities in a high-volume environment while maintaining customer service and performance standards.
Mobile Expert
T-Mobile
01.2021 - 11.2024
- Provided technical troubleshooting, device configuration, account support, and customer education in a high-volume retail environment.
Skills
- Security & SOC: Alert Triage, Network Traffic Analysis, Packet Analysis, Threat Detection Fundamentals, MITRE ATT&CK
- Tools: Wireshark, Snort, Zeek, Nmap, pfSense, Proxmox, Docker/Portainer
- Systems & Infrastructure: Linux, Windows, Windows Server, Virtual Machines, SSH
- Scripting: Bash, Python (Basic)
Certification
- Google Cybersecurity Professional Certificate
- Google AI Professional Certificate
- CompTIA Security+ (In Progress)
Timeline
Senior Mobile Expert
T-Mobile
11.2024 - Current
Mobile Expert
T-Mobile
01.2021 - 11.2024
Associate of Applied Science - Cybersecurity
Front Range Community College
Education
Associate of Applied Science - Cybersecurity
Front Range Community College
Westminster, CO05-2028
CYBERSECURITY PROJECTS & TRAINING
JamesLab — Enterprise Security Homelab
- Built and administer a virtualized lab using Proxmox, pfSense, managed networking, Ubuntu Server, Windows Server, and Docker services.
- Configure and troubleshoot DNS, DHCP, firewall connectivity, SSH, Linux services, and virtual machines; currently implementing Active Directory to practice centralized identity and access-control concepts.
SOC Training — TryHackMe
- Completed hands-on SOC labs involving alert triage, packet and network analysis, MITRE ATT&CK, Wireshark, Snort, Zeek, and defensive-security investigations.