Botney Ajwang
Arlington,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Church Office Assistant
Seventh Day Adventist Church.
01.2017 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Outreach Volunteer
Seventh Day Adventist Church Arlington
03.2023 - 12.2024
- Interviewed, screened, enrolled, and sourced 10 new students.
- Developed and maintained relationships with community organizations and agencies.
Associate Trainer
Sporting Goods distribution centre
01.2019 - 01.2024
- Trained and mentored 10-15 new associates monthly, ensuring a smooth onboarding process
- Collaborated with a team of15 to achieve departmental goals, resulting in increased productivity
- Recognized as Employee of the Year for perfect attendance in2023-2024
Technical Support
Safaricom Network Provider
01.2017 - 01.2019
- Performed diagnostic tests and troubleshoot about 5-9 cellphones connectivity issues successfully daily
- Remotely diagnosed customers phone technical hitches via mobile diagnostic software
- Effectively assisted customers with updating their phone software and addressing related issues
Early Childhood Educator
Teachers Service Commission | TSC
01.2014 - 01.2017
- Managed a class of 30 students, fostering a safe and motivating learning environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Volunteer
Care Kenya
03.2010 - 01.2011
- Assisted with planning approximately 5 special events and programs monthly.
- Maintained clean, neat, and operational facilities to serve program need
- Used strong interpersonal communication skills to convey information to others.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
Teacher's Assistant
08.2009 - 01.2011
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
CompTIA CySA+ Certificate Training Program -
Per Scholas
Dallas, TX01.2024
Bachelor's Degree - Early Childhood Studies
Mount Kenya University
Nairobi,Kenya01.2016
Skills
- Network Security: Wireshark, Nmap
- Operating Systems: Windows, Linux (CompTIA A)
- Data entry
- Desktop technical support
- Previous technical support experience
- Classroom management
- Relationship building
- Goal setting
Certification
CompTIA CySA+ | CompTIA Security+ | Splunk Core Certified User | Linux Essentials | Cisco Networking Basics
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Employee of the Year for perfect attendance
Rated as the best overall employee of the year with perfect attendance between 2023-2024
Languages
Swahili
English
Full Professional
Timeline
Outreach Volunteer
Seventh Day Adventist Church Arlington
03.2023 - 12.2024
Associate Trainer
Sporting Goods distribution centre
01.2019 - 01.2024
Church Office Assistant
Seventh Day Adventist Church.
01.2017 - Current
Technical Support
Safaricom Network Provider
01.2017 - 01.2019
Early Childhood Educator
Teachers Service Commission | TSC
01.2014 - 01.2017
Volunteer
Care Kenya
03.2010 - 01.2011
Teacher's Assistant
08.2009 - 01.2011
CompTIA CySA+ | CompTIA Security+ | Splunk Core Certified User | Linux Essentials | Cisco Networking Basics
CompTIA CySA+ Certificate Training Program -
Per Scholas
Bachelor's Degree - Early Childhood Studies
Mount Kenya University
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