Summary
Overview
Work History
Education
Skills
References
Timeline
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Botsayapa Chinwattanakulchai

New York,NY

Summary

Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

11
11
years of professional experience

Work History

Restaurant Server

Gyu Kaku (Midtown)
New York, NY
01.2018 - 08.2023
  • Managed a 5-table section with a 20-guest capacity, maintaining a turnover rate of 1.5 hours, and serving approximately 200 guests during busy shifts
  • Demonstrated exceptional customer service during busy Friday night, Saturday night, and Sunday morning brunch shifts, ensuring a smooth and efficient dining experience for guests
  • Mastered the standard menu along with 20+ specials per night, including entrées, sauces, desserts, and specialty drinks, providing comprehensive knowledge of the restaurant's offerings
  • Utilized deep menu knowledge to guide guests to their ideal dining experience, resulting in increased guest satisfaction and repeat business
  • Provided efficient service to guests, handling busy times with ease, professionalism, and a friendly attitude, ensuring an exceptional dining experience
  • Managed the POS system, entering 200+ orders per busy shift with zero errors, ensuring accurate billing and timely service
  • Skilled in upselling, able to make appropriate recommendations to guests to enhance their dining experience
  • Knowledgeable in wine and food pairings, and familiar with common dietary restrictions and food allergies
  • Maintained cleanliness of floors and grills, ensuring a safe and hygienic environment for both guests and staff.

Restaurant Server

Sushi on Fire (Huntington Beach, CA)
01.2013 - 12.2017
  • Provided excellent customer service to guests in a high-volume sushi restaurant, ensuring a pleasant and enjoyable dining experience
  • Collaborated with other staff members to ensure seamless service and a clean and organized dining area
  • Demonstrated exceptional attention to detail, ensuring accuracy in all aspects of service delivery, including order taking, menu knowledge, and food and beverage presentation.

Education

Bachelor of Architecture -

Mahidol University of Thailand
Thailand
06-2010

Skills

  • Proficient in POS operation, stocking, order taking, and maintaining cleanliness of the dining area
  • Excellent interpersonal skills, able to communicate effectively and professionally with guests and colleagues
  • Strong teamwork skills, capable of collaborating with other staff members to provide an exceptional dining experience
  • Exceptional attention to detail, ensuring accuracy in all aspects of service delivery
  • Ability to work well under pressure, maintaining a positive and professional demeanor in fast-paced environments
  • Knowledgeable in wine and food pairings, and familiar with common dietary restrictions and food allergies
  • Skilled in upselling, able to make appropriate recommendations to guests to enhance their dining experience
  • Point of Sale (POS) System Operations
  • Guest Relations Management
  • Special Dietary Requirements
  • Menu Recommendations
  • Drink Preparation

References

References available upon request.

Timeline

Restaurant Server

Gyu Kaku (Midtown)
01.2018 - 08.2023

Restaurant Server

Sushi on Fire (Huntington Beach, CA)
01.2013 - 12.2017

Bachelor of Architecture -

Mahidol University of Thailand

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Botsayapa Chinwattanakulchai