Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boualien Cam

Des Moines,IA

Summary

Adept at navigating challenging weather conditions and ensuring the secure delivery of packages, I excelled in my role at USPS. My strong memory recall and commitment to safety, coupled with exceptional customer service, significantly enhanced operational efficiency and customer satisfaction. My proactive approach and ability to foster positive relationships underscore my dedication to excellence in package handling and teamwork.

Overview

26
26
years of professional experience

Work History

City Letter Carrier

USPS
12.1998 - 06.2024
  • Planned and cased mail in sequence of delivery for designated route.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Delivered packages and mail to business and people in local area.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

Education

W.A.C.O High School
Olds, Iowa

Skills

  • Package handling
  • Safe driving
  • Memory recall
  • Weather preparedness

Timeline

City Letter Carrier

USPS
12.1998 - 06.2024

W.A.C.O High School
Boualien Cam