Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BOUBACAR BALDE

New York

Summary

Dedicated and adaptable professional with over 10 years of experience across customer service, transportation, hospitality, and retail environments. Recognized for consistently delivering high-quality service, problem-solving under pressure, and supporting operations with professionalism and attention to detail. Backed by certifications in AWS Cloud, Linux system administration, and cybersecurity, with a strong desire to transition into a tech-focused support or systems role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Uber/Lyft Driver

Uber/lyft
01.2016 - Current
  • Safely transported over 20,000 passengers across NYC, maintaining a 4.9+ star rating on both platforms.
  • Delivered exceptional customer service in high-pressure environments, including navigating severe weather and heavy traffic conditions.
  • Demonstrated strong problem-solving and communication skills by assisting non-English speaking travelers during a winter storm, helping them find a hotel and ensuring their safety—resulting in commendation and 5-star reviews.
  • Managed route planning and vehicle maintenance, ensuring compliance with local regulations and maximizing ride efficiency.
  • Recognized for professionalism, punctuality, and customer care in a fast-paced, diverse environment.

Banquet Server

Richmond VA Convention Center
05.2015 - 10.2015
  • Set up and broke down banquet halls for weddings, corporate events, conferences, and special functions serving up to 1,000+ guests.
  • Delivered prompt, courteous, and efficient food and beverage service during plated dinners and buffet-style events.
  • Coordinated with kitchen and event staff to ensure seamless food timing, table service, and guest satisfaction.
  • Maintained clean and organized work areas, adhering to all health and safety standards.
  • Assisted with last-minute changes and special guest requests while remaining professional and composed in fast-paced environments.
  • Received positive feedback from guests and supervisors for reliability, attention to detail, and team collaboration.

Sales Associates Electronic Department

Walmart
02.2014 - 09.2015
  • Provided knowledgeable assistance to customers in selecting electronics such as TVs, computers, phones, cameras, and gaming systems.
  • Maintained up-to-date understanding of product features, warranties, and promotions to drive sales and meet daily targets.
  • Processed transactions, returns, and special orders using Walmart’s point-of-sale system while maintaining excellent customer service.
  • Monitored inventory levels, restocked shelves, and ensured accurate product labeling and pricing.
  • Collaborated with team members to set up promotional displays and handle seasonal merchandising changes.
  • Recognized by management for reliability, teamwork, and consistent customer satisfaction.

Banquet Server

Hotel Crown Plaza
10.2013 - 09.2015
  • Set up and serviced events for up to 1,000 guests, including corporate meetings, galas, and weddings.
  • Delivered food and beverage service according to strict timelines and event protocols.
  • Recognized for teamwork, dependability, and creating a positive guest experience.

Education

Bachelor’s of Arts - Business Administration

University La SOURCE
08.2011

Skills

    Amazon Web Services (EC2, S3, IAM, VPC) Red Hat Linux Ubuntu Shell Scripting Basic Networking & Security System Monitoring Git Jira Customer-Facing Tech Support

Certification

Red Hat System Administration Course – Completed

CompTIA Security+ Certification – In Progress

AWS Solutions Architect Associate – Certified (2025)

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working

Timeline

Uber/Lyft Driver

Uber/lyft
01.2016 - Current

Banquet Server

Richmond VA Convention Center
05.2015 - 10.2015

Sales Associates Electronic Department

Walmart
02.2014 - 09.2015

Banquet Server

Hotel Crown Plaza
10.2013 - 09.2015

Bachelor’s of Arts - Business Administration

University La SOURCE

Similar Profiles

CREATE PROFILE