BOUBACAR DIALLO
Bronx
Summary
Dynamic professional with extensive experience in customer service and vehicle inspection, notably at UBER/LYFT. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in safety compliance and route planning, ensuring operational excellence and timely service delivery. Committed to maintaining high standards in all aspects of work. Seasoned professional with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Resourceful professional in the field of motor vehicle operations, known for high productivity and efficient task completion. Possess specialized skills in route optimization, vehicle maintenance protocols, and safety compliance. Excel at communication, adaptability, and problem-solving to ensure smooth operational flow and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Driver
UBER/LYFT
New York
06.2017 - 02.2025
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Customer Service Executive
Mr Discount Store
New York
06.2014 - 07.2016
- Explained benefits and advantages of different product and service offerings to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Mail Presort
FiservInc
Indianapolis
06.2011 - 06.2013
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
Education
Associate of Applied Science - Computer And Information Sciences
Borough of Manhattan Community College
New York, NY05-2019
Skills
- Vehicle inspection
- Route planning
- Defensive driving
- Equipment maintenance
- Safety compliance
- Customer service
- Problem solving
- Attention to detail
- Navigation skills
- Time management
- Communication skills
Languages
French
Professional
Afrikaans
Professional
Accomplishments
- HIPAA CERTIFICATE
- OSHA CERTIFICATE
Timeline
Driver
UBER/LYFT
06.2017 - 02.2025
Customer Service Executive
Mr Discount Store
06.2014 - 07.2016
Mail Presort
FiservInc
06.2011 - 06.2013
Associate of Applied Science - Computer And Information Sciences
Borough of Manhattan Community College
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