Boubacar Kolon Barry

• Enhanced overall technological efficiency by implementing and managing software updates for company-wide systems.
• Reduced downtime and improved IT operations by troubleshooting hardware and software issues in a timely manner.
• Developed comprehensive training materials to streamline the onboarding process for new employees, resulting in increased productivity.
• Collaborated with cross-functional teams to develop technology strategies that aligned with organizational goals and objectives.
• Trained employees on best practices for computer usage, including proper ergonomics, cybersecurity measures, and general troubleshooting techniques.
• Monitored helpdesk ticketing system to track technology-related issues, prioritizing tasks based on urgency and impact on business operations.

• Created Work Order forms to facilitate work requests between staff members and IT Department

• Set up and deployed educational applications onto school’s devices (desktops, laptops, tablets)

• Assessed and troubleshot printers, scanners, and smartboards

• Managed school’s IT assets