CUSTOMER SERVICE REPRESENTATIVE
CMA CGM – Global Shipping and Logistics Company
Algeria
03.2023 - 08.2024
- Assist and respond to customers inquires over the phone, email, and face-to-face, providing helpful information related to shipment (export/import).
- Printing and Preparing Bill of Landing document, delivery orders, invoices.
- Tracking the progress of delivery orders through status updates.
- Verifying accuracy of billing data, processing documentation through customs, and resolving customer issues related to transportation.
- Manage communication between different teams (Agency, HO, Customers).
- Performed administrative tasks using computer systems and software as salesforce and LARA.