BOUCHRA EL AADIL
Baytown
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in team supervision and customer service. Proven ability in issue resolution and employee training, ensuring compliance and operational efficiency. Skilled in prescription processing and effective communication, consistently enhancing customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Shift Leader/Pharmacy Customer Service Representative
Walgreens
Baytown
11.2022 - Current
- Supervised daily operations and ensured team adherence to company policies.
- Trained new staff on procedures and customer service expectations.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Conducted team meetings to communicate goals and updates effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Operated pharmacy software for prescription processing and patient record management.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Cashier/Customer Service Associate
Lowe's
Miami
05.2021 - 10.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved issues over phone with customers daily.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Burlington
Miami
03.2021 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Store Associate
Kroger
Houston
02.2020 - 04.2020
- Actively engaged customers to provide general assistance and information on store merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - Chemistry, Analytical Chemistry
Hassan II University
Morocco07.2018
Associate of Science - Chemistry
Hassan II University
Morocco 07-2017
High School diploma - Science of physics and chemistry
Lamsallah High School
Morocco07.2015
Skills
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Employee Training
- Microsoft Office
- Prescription processing
- Pharmacy software
- Team supervision
- Employee training
- Customer service
- Team building
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Medication preparation
- Regulatory compliance
- Dosage form preparation
Languages
English - Fluent, French - Fluent, Arabic - Fluent
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Shift Leader/Pharmacy Customer Service Representative
Walgreens
11.2022 - Current
Cashier/Customer Service Associate
Lowe's
05.2021 - 10.2022
Cashier
Burlington
03.2021 - 05.2021
Retail Store Associate
Kroger
02.2020 - 04.2020
Bachelor of Science - Chemistry, Analytical Chemistry
Hassan II University
Associate of Science - Chemistry
Hassan II University
High School diploma - Science of physics and chemistry
Lamsallah High School
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