Boudjema ( Nas ) Mohammedi
Summary
Result-driven and highly motivated professional with extensive experience in operations management, environmental services, and customer service. Proven track record of success in leading teams to deliver exceptional results and driving operational efficiency. Adept at fostering positive working relationships and collaborating with cross-functional teams to achieve organizational goals. Proficient in Microsoft Office and skilled in contract management and strategic planning. OSHA Coordinator certified with a strong commitment to safety and compliance. Fluent in Arabic and French , with excellent communication and conflict management skills. Seeking a management position to utilize my expertise and drive business success.
Key Skills: Supervising Experience, Customer Service, Operations Management, Environmental Services, Microsoft Office, Contract Management, Strategic Planning, OSHA Coordinator, Arabic Language Proficiency, Conflict Management.
Certifications: OSHA Coordinator, Video Sitter (PCA) courses, Safe Handling of Hazardous Drugs, HIPAA and Institutional Data Compliance, Lab Collection (IHIS PCA Staff), Department of Transportation - Shipping Infectious Substances.
Overview
13
13
years of professional experience
Work History
Operations Manager
The Ohio State Wexner Medical Center
03.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Crothall Healthcare Services
09.2019 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established standards procedures for EVS staff, review process of these standards.
- Assigns work for front line EVS to ensure adequate services are rendered.
- Orients, develops and supervises all EVS front-line and supervisory staff.
- Conducts regular inspections of Wexner Medical and makes recommendation to the facility
Housekeeping Supervisor
Hotel Le Meridien
09.2018 - 09.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
Hotel Manager
Hotel Torki
10.2010 - 12.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
Education
Hospitality Management - Hospitality
International School of Tourism
Tizi Ouzou , Algeria06.2008
GED -
Akli Mohend Oulhaj
Tizi Ouzou, Algeria05.2005
Skills
- Cost Containment
- Apache Hadoop
- Management
- Microsoft Excel
- Microsoft Office
- High-Pressure Environments
- Workflow Planning
- Manage Contracts
- Project Management
- Order Supplies
- Process Improvement Strategies
- Microsoft Outlook
Languages
Arabic
Full Professional
French
Full Professional
English
Full Professional
Timeline
Operations Manager
The Ohio State Wexner Medical Center
03.2021 - Current
Operations Manager
Crothall Healthcare Services
09.2019 - 03.2021
Housekeeping Supervisor
Hotel Le Meridien
09.2018 - 09.2019
Hotel Manager
Hotel Torki
10.2010 - 12.2018
Hospitality Management - Hospitality
International School of Tourism
GED -
Akli Mohend Oulhaj
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