Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Eriela Favors

Riverdale,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and exceed team and company goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Clerk

Exela Technologies
04.2022 - Current
  • Boost productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
  • Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Decrease errors in documents through thorough proofreading prior to distribution or submission internally or externally.
  • Manage sensitive client information by adhering to an hourly quota of 10,000 images an hour at a quality average of 98.8% month over month.
  • Complete special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.

Cafeteria Manager

Newrest
06.2021 - 03.2022
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented innovative ideas for special events or promotions that increased community engagement within the cafeteria.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Developed creative menus to accommodate diverse dietary needs and preferences of customers.
  • Ensure cleanliness of cafeteria and serving areas
  • Perform other duties as assigned.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.

Operations Clerk II

Wells Fargo
06.2017 - 12.2020
  • Researched clearing suspense items; researching and processing adjustments to accounts on various systems
  • Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing work flow practices.
  • Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing quality of work delivered.
  • Calculated and balanced routine accounting entries
  • Enhanced operational efficiency by streamlining processes and implementing organizational improvements.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.

Key Person

Fulton County Schools
12.2013 - 05.2017
  • Prepares, cooks, serve and store food
  • Also monitor food temperatures throughout serving process
  • Excellent cash handling skills
  • Ability to open and close using Horizon Software and ability to submit time sheets
  • Assumes responsibility of manager and manages program when the manager is absent
  • Assist manager in completing production schedule to ensure meals are served in a timely fashion
  • Oversees daily production in the kitchen including use of standardized recipes to ensure nutritional value and food quality
  • Assist in promoting good public relations in good customer service with students, parents, and faculty
  • Make sure staff operates in an efficient and effective manner
  • Complete all federal, state, and local records in timely manner as assigned by manager
  • Ensure that all safety and sanitation procedures are followed.

Cashier/Concierge

South Fulton/Atlanta Medical Center Hospital
03.2009 - 05.2017
  • Operate Parking Garage, accept cash and credit card from customers paying for parking
  • Provide customer service by giving patron directions and answering general questions
  • Maintain and balance cash drawer on a daily basis, sales report, and record total amount on cash log sheet
  • Consult with patient and family members about the service we provide as concierge
  • Escort patients and charts to Lab, GI, Radiology, Ultrasound and Labor & Delivery
  • Maintain lead tracking in Sales Force by entering patient task and errands.

Shift Leader/Supervisor

Aramark at University Center Chicago
01.2003 - 01.2010
  • Supervised a staff of twenty to thirty employees on a daily basis
  • Responsible for closing the Dining Service Location at University Center Chicago
  • Assisted customers with questions and concerns, ascertain quest satisfaction and provide additional assistance as required trained employees of proper safety and sanitation at their workstations
  • Verified all cash drawer transactions.

Education

Bachelor of Arts - Business Management

Devry University
Atlanta
01.2026

Certificate - Hospitality Industry

Hospitality Academy at McCormick Place
Chicago, IL
01.2007

Certificate - Business Management

East West University
Chicago, IL
01.2007

Skills

  • Operations Support
  • Customer Service
  • Staff Training
  • Process Improvements
  • Performance Improvement
  • Personnel Management
  • Inventory Control
  • Customer-Oriented
  • Inventory Management
  • Policy Enforcement
  • Cash Management
  • Data Entry
  • Document Review
  • Problem-solving aptitude
  • Reliability

Certification

  • ServSafe


Additional Information

TECHNICAL KNOWLEDGE Windows XP, MS Word 2007, MS Excel 2007 - proficient, MS PowerPoint 2007 - proficient, Outlook 2007, basic web design using HTML, Siebel, Java, C, basic Illustrator and Photoshop CS3.

Timeline

General Clerk

Exela Technologies
04.2022 - Current

Cafeteria Manager

Newrest
06.2021 - 03.2022

Operations Clerk II

Wells Fargo
06.2017 - 12.2020

Key Person

Fulton County Schools
12.2013 - 05.2017

Cashier/Concierge

South Fulton/Atlanta Medical Center Hospital
03.2009 - 05.2017

Shift Leader/Supervisor

Aramark at University Center Chicago
01.2003 - 01.2010

Bachelor of Arts - Business Management

Devry University

Certificate - Hospitality Industry

Hospitality Academy at McCormick Place

Certificate - Business Management

East West University

Similar Profiles

CREATE PROFILE
Eriela Favors