Boula Ishak
Alpharetta,GA
Summary
Attentive and focused healthcare professional offering years of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a new challenge. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
Work History
Medical Information Associate
First Georgia Physician Group
10.2016 - Current
- Transcribe and interpret diagnostic test results, operative reports, referral letters, and other documents.
- Maintained accurate, complete and secure medical records and health information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Utilized Athena and EPIC to manage and confirm patient data, such as insurance, demographic and medical history information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Used correct diagnosis-related groups based on patient encounter details.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Translate medical abbreviations and jargon into appropriate long form.
- Identify inconsistencies, errors, and missing information within reports that could compromise patient care.
- Follow patient confidentiality guidelines and legal documentation requirements.
- Perform quality improvement audits.
Clinical Rotations
Multiple Clinics & Hospitals
02.2013 - 02.2015
- Psychiatry - Dekalb Medical Center
- Pediatrics - Dekalb Medical, GA
- HEM/Oncology - Spivey Peritoneal and Home Dialysis Center, GA
- OB/GYN - Gwinnett Medical Center, GA
- Internal Medicine - Atlanta Medical Center
- General Surgery - Atlanta Medical Center
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Observed patient care outcomes to facilitate ongoing quality care.
- Reported abnormal findings or changes in physical, mental and emotional conditions to RN.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Researched different diagnoses to become familiar with presentation and treatment protocols.
- Evaluated patient histories, complaints and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Pharmacy Technician
Rite Aid Pharmacy
01.2005 - 01.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Education
M.D. -
American University of Barbados
Barbados06.2016
No Degree - Chemistry
California State Polytechnic University, Pomona
Pomona, CA06.2010
Pharmacy Technician License -
Bryman College
Los Angeles, CA01.2013
Skills
- Medical Procedure Preparation
- Patient Recordkeeping and Confidentiality
- Measuring Medication Dosages
- Clear Patient Communication and Education
- Treatment Preparation
- Medication Side Effect Knowledge
- Physician and Nursing Collaboration
- Lab Testing Protocols
- Preventive Healthcare
- Compassionate and Caring
- Charting and Documentation
- Interdisciplinary Collaboration
- Taking and Recording Vital Signs
- Patient Care Assessment
- Interpreting Laboratory Results
- Prescription Drug Recommendations
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Medical Information Associate
First Georgia Physician Group
10.2016 - Current
Clinical Rotations
Multiple Clinics & Hospitals
02.2013 - 02.2015
Pharmacy Technician
Rite Aid Pharmacy
01.2005 - 01.2010
M.D. -
American University of Barbados
No Degree - Chemistry
California State Polytechnic University, Pomona
Pharmacy Technician License -
Bryman College
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