Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bounnoy Kay Manivong

Wake Forest

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety.

Overview

15
15
years of professional experience

Work History

Ramp Agent

Trego Dugan
07.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
  • Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Delivery Driver

Grub Hub
02.2018 - Current
  • Professional delivery driver with 20 years of experience
  • Skilled at bringing orders to customers promptly, safely, and courteously
  • Strong sense of direction and knowledge of local routes.

Owner

Laostylz LLC
01.2010 - Current
  • Create mockups on design software, work on apparel and logo designs, assist with brand identity, and communicate with the client to understand their vision
  • Proficient in Adobe Creative Cloud tools for comprehensive design and editing tasks
  • Applied Adobe Creative skills to produce visually compelling marketing materials
  • Leveraged Adobe Creative Suite for designing and editing tasks across multiple projects.

Manager

Saikok Lao Thai Cafe
02.2024 - 06.2024
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.

Shuttle Driver

Tru By Hilton
05.2024 - Current
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Transported customers to and from.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
  • Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
  • Improved passenger satisfaction by providing courteous service and responding promptly to all requests.
  • Collaborated with customer service team to address and resolve passenger complaints, improving overall service quality.
  • Assisted passengers with luggage and special needs, ensuring comfortable and accommodating travel experience.
  • Delivered passengers to destinations safely and on time.

Operations Manager

Aahan Lao Kitchin
09.2022 - 03.2023
  • Oversees daily operations, including staff management, inventory control, quality assurance, customer service, financial management, and compliance
  • To ensure the restaurant runs efficiently and delivers a positive dining experience.

Courier

Pax Logistics
01.2021 - 08.2022
  • Amazon
  • Load and unload packages, carrying them to a customer's doorstep
  • Ability to lift packages that are up to 50 pounds
  • Navigate different routes in a safe and efficient manner
  • Strong customer service.

Education

Associate of Science -

Monroe Community College
Rochester, NY
05-1998

High School Diploma -

John Marshall High School
06-1994

Skills

  • Product Promotion
  • DOT Compliance
  • Payment Collection
  • Dispatch Communication
  • Order Verification
  • GPS Navigation
  • Load Balancing
  • Cargo Handling
  • Vehicle Maintenance
  • Mileage Tracking
  • Goods Transport
  • Package scanning
  • Valid Driver's License
  • Problem-Solving
  • Vehicle Cleaning and Maintenance
  • Punctual and Reliable
  • Positive Attitude
  • Dependable and reliable
  • Clean MVR
  • Teamwork and Collaboration
  • Performance Management
  • Business Administration
  • Marketing
  • Operations Management
  • Time Management
  • Business Planning
  • Brand Management
  • Team Leadership
  • Sales Techniques
  • Business Development
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Baggage handling
  • Heavy Lifting
  • Aircraft Tug Operation
  • Safety Procedures Compliance
  • Marshaling aircraft
  • Ramp Security
  • Load Planning
  • Load Planning Communication
  • Dependable and Responsible
  • Aviation regulations
  • Security awareness
  • Airport Layout Familiarity
  • Inclement Weather Tolerance
  • Ramp Checklist Completion
  • Aircraft Sanitation
  • Willing to Learn
  • Lifting and sorting
  • Critical Thinking
  • Team Collaboration
  • Attention to Detail
  • Decision-Making

Timeline

Ramp Agent

Trego Dugan
07.2024 - Current

Shuttle Driver

Tru By Hilton
05.2024 - Current

Manager

Saikok Lao Thai Cafe
02.2024 - 06.2024

Operations Manager

Aahan Lao Kitchin
09.2022 - 03.2023

Courier

Pax Logistics
01.2021 - 08.2022

Delivery Driver

Grub Hub
02.2018 - Current

Owner

Laostylz LLC
01.2010 - Current

Associate of Science -

Monroe Community College

High School Diploma -

John Marshall High School

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Bounnoy Kay Manivong