Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Bounthavy Thanpirak
Claim FNOL
Las Vegas,NV
Summary
Overview
13
years of professional experience
Work History
Lemonade Insurance
Claims Processor
09.2022 - Current
Job overview
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
USAA Insurance
Claims Processor
01.2021 - 08.2022
Job overview
- Followed up with customers on unresolved issues.
- Analyzed information gathered by investigations to report findings and recommendations.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Shell
Store Manager
06.2011 - 01.2022
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Education
Art Institute of California SacramentoSacramento, CA
Associate of Science from Web Design
07.2018
University Overview
C.K. McClatchy High SchoolSacramento
High School Diploma
06.2009
University Overview
Skills
- Transactions Reconciliation
- Accounts Payable and Accounts Receivable
- Office Operations
- Microsoft Office
- Digital Filing
- Legal Standards
- Status Updates
- Office Organization
- Data Entry Software
- Secure Data Practices
Timeline
Claims Processor
Lemonade Insurance
09.2022 - Current
Claims Processor
USAA Insurance
01.2021 - 08.2022
Store Manager
Shell
06.2011 - 01.2022
Art Institute of California Sacramento
Associate of Science from Web Design
C.K. McClatchy High School
High School Diploma
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