Bouser Faith Gardner
Minneapolis,MN
Summary
- I am a dedicated IT professional seeking an IT Support Specialist position where I can apply my technical skills in computer systems, hardware, software, and networking to support end-users and contribute to organizational efficiency.
- Experience in setting up and troubleshooting computer hardware, software, and networking systems.
- Skilled in managing user accounts, access controls, and maintaining compliance with IT security policies.
- Familiarity with IT ticketing systems for addressing support requests.
- Strong communication, problem-solving, and interpersonal skills with an ability to work independently.
Overview
2
2
years of professional experience
Work History
IT Analyst
Traust Services
03.2023 - Current
- Offered knowledgeable assistance, quickly resolving end users' complicated technical issues.
- Enhanced user experience, tracking user input, and modifying software programs as needed.
- Investigate important events involving security breaches or network outages, and quickly put remediation plans into action to reduce operational impact.
- Created unique solutions for customers by modifying technical requirements to suit particular requirements.
Education
IT Career Lab Bootcamp -
01.2025
CCNA -
Introduction to Networks
01.2025
Cisco Switching, Routing & Wireless Essentials -
01.2025
Master's -
Information Technology Management
01.2022
Bachelor -
Computer Application
01.2022
Diploma -
Hope Life Institute
01.2019
Skills
- Windows OS
- Linux OS
- VPN setup
- Switching and routing
- Microsoft Office 365
- SharePoint
- MATLAB
- Python Programming
- Workstation setup
- Laptop setup
- Hardware troubleshooting
- User account management
- Permissions
- Security compliance
- Green Cloud Computing
- Internet of Things (IoT)
- Electric Vehicle Design
Additional Information
IT Support, Windows OS, Microsoft Office 365, Networking Concepts, VPN, SharePoint, Ticketing System, Troubleshooting, Workstation Setup, Hardware and Software Support, User Account Management, Security Compliance, Linux
Personal Information
- Date of Birth: 07/14/98
- Nationality: Liberian
- Marital Status: Married
Certifications And Workshops
- 30 Days Internship in Python Programming - Pantech E-Learning
- 30 Days Masterclass in Python Programming - Pantech E-Learning
- Certificate in Green Cloud Computing - Madhav University
- Certificate in Deep Learning Using MATLAB
- Online Workshop on Internet of Things and VANET
- 30 Days Webinar on Electric Vehicle Design - Pantech E-Learning
- FDP Program on Advances in Solar Photovoltaics - AICTE ATAL
- Certificate in Digital Marketing - Make Skills
- Certificate in Python Basics - White Hat Jr.
Timeline
IT Analyst
Traust Services
03.2023 - Current
CCNA -
Introduction to Networks
Cisco Switching, Routing & Wireless Essentials -
Master's -
Information Technology Management
Bachelor -
Computer Application
Diploma -
Hope Life Institute
IT Career Lab Bootcamp -
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