Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
Boutros Youssef Fenianos

Boutros Youssef Fenianos

Zgharta,Lebanon

Summary

Experienced hospitality management professional adept at driving operational excellence and improving guest satisfaction. Proven ability to lead teams, surpass goals, and adapt to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Recognized for reliability, exceptional problem-solving skills, and unwavering commitment to upholding high standards.

Overview

8
8
years of professional experience

Work History

Staff Manager

SahSeh Restaurant
05.2022 - 01.2025
  • Supervised and trained a team of 20+ employees, ensuring service excellence and adherence to restaurant standards.
  • Improved customer satisfaction by 25% through performance evaluations and coaching.
  • Managed the restaurant’s budget, cutting operational costs by 15% through expense tracking and cost-saving measures.
  • Ensured financial efficiency without compromising service quality.
  • Monitored stock levels and optimized inventory management, reducing waste by 20%.
  • Maintained seamless supply operations through accurate forecasting and timely ordering

Professional Events Photographer

YS Studio
08.2020 - Current
  • Successfully photographed over 100 events, including weddings, corporate functions, and private parties, delivering professional-grade images that exceeded client expectations.
  • Efficiently edited and processed photos using advanced software tools, reducing delivery time by 30% while maintaining top-tier quality.
  • Built strong client relationships by understanding event-specific needs, leading to a 95% customer satisfaction rate and an increase in repeat business and referrals.

Restaurant Supervisor

City Cafe
02.2021 - 04.2022
  • Supervised staff during shifts to maintain high service standards and resolve customer issues promptly, achieving a 95% satisfaction rate.
  • Coordinated staff schedules and provided on-the-job training, increasing team efficiency by 20% and reducing turnover rates
  • Monitored restaurant performance metrics and implemented process improvements, leading to a 15% increase in sales and faster table turnover times.

Assistant Restaurant Manager

Diwan Al Mansour
05.2017 - 04.2019
  • Assisted the supervisor in coordinating daily operations and ensuring adherence to service standards.
  • Provided training and support to team members, fostering a collaborative environment and improving overall productivity
  • Monitored stock levels and placed timely orders, ensuring uninterrupted service and reducing waste

Education

Technical License - Land Surveying

Technical Institute
Zgharta
06-2021

Advanced Technical Studies - Land Surveying

Zgharta Technical Institute
Zgharta
06-2015

Technical Baccalaureate - Architecture

Zgharta Technical Institute
Zgharta
06-2013

Skills

  • Advanced Excel, Word, and PowerPoint Skills
  • Strategic Problem Resolution
  • Multimedia Editing Skills
  • Team Leadership
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Operations management
  • Regulatory compliance
  • Problem-Solving Skills

Training

  • Leadership and Staff Management Training, City Café, Zgharta, Lebanon, February 2021.
  • Customer Service Excellence, Diwan Al Mansour, Kaslik, Lebanon, May 2017.

Timeline

Staff Manager

SahSeh Restaurant
05.2022 - 01.2025

Restaurant Supervisor

City Cafe
02.2021 - 04.2022

Professional Events Photographer

YS Studio
08.2020 - Current

Assistant Restaurant Manager

Diwan Al Mansour
05.2017 - 04.2019

Technical License - Land Surveying

Technical Institute

Advanced Technical Studies - Land Surveying

Zgharta Technical Institute

Technical Baccalaureate - Architecture

Zgharta Technical Institute

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Boutros Youssef Fenianos