Summary
Overview
Work History
Education
Skills
Attended Courses
Timeline
Generic

Bovornpak McCoy

San Francisco,USA

Summary

A challenging and rewarding supervisory role.

20+ years of experience in airlines operations from customer service to station chief. Ability to communicate, negotiate, and coordinate with multiple departments and levels both inside and outside of company Proven ability to work in multicultural environment and unison with staff, volunteers, and country managers Flexible to work all shifts, stations, and positions assigned Experienced in the use of and adapting to various computerized systems e.g. Saber, Gabriel, Amadeus, World Tracer Strong background in directing complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities Organized, highly motivated, and detail-directed problem solver High efficient in secretarial and administrative work Proven highly adaptable and a very quick study in learning not just various airline operations, but also restaurant operations and management responsibilities Strong customer service and public relations background.

Overview

33
33
years of professional experience

Work History

Assistant Manager

Korean Air
03.2024 - Current
  • Assist the manager with all operations e.g. Reservation & Ticketing, Baggage Handling, Load Control, Catering
  • Manage and supervise personnel, including training, and performance evaluation.
  • Ensure adherence to safety regulations and airline policies.
  • Communicate effectively with various stakeholders, including pilots, flight attendants, and ground staff.
  • Address issues and emergencies that arise, providing timely solutions and support.
  • Act as a backup for the manager during their absence, ensuring smooth operations.

Customer Service Representative

Hallmark Aviation
05.2022 - 03.2024
  • Company Overview: San Francisco Airport
  • Perform a broad range of duties depending on location and service demands while delivering a high quality of product
  • Daily functions may include rotation through check-in counter, lobby area, gate functions, custom, arrival and other areas within the airport
  • Perform airline check in procedure for passengers including baggage check, dedicated team for Korean Air, TAP Air Portugal, Qantas Airways
  • Perform bagroom for arrival / departure and load control for Korean Air
  • Perform baggage service thru World Tracer for Korean Air
  • Extend services to passengers on departure and arrival flights according to airline services standards and policies to ensure on-time departure
  • Exceed special services to VIPs, unaccompanied minors and special services requirements for passengers. Constant passenger & crew briefings and interaction
  • Some cash handling transactions, manifests, and labeling
  • San Francisco Airport

Server

Benihana
04.2021 - 10.2023
  • Company Overview: International Japanese themed restaurant with over 100 establishments worldwide
  • Server at international Japanese themed restaurant with over 100 establishments worldwide
  • Creating unique dining experiences in establishment where most guests are celebrating special events
  • Cleaning and maintaining dining areas and “stations” and assisting other staff members as necessary
  • International Japanese themed restaurant with over 100 establishments worldwide

Hostess

BJ’s Restaurant & Brewhouse
02.2021 - 04.2021
  • Greeting and escorting guests to the dining or bar area
  • Responsible for setting the pace and first impression of restaurant. Providing accurate waiting time and Reservations and assisting various restaurant staffs when necessary

Server

Kyu 2 Sushi Japanese Restaurant
01.2018 - 01.2021
  • Server and expediter and carry out coordinator
  • Restaurant Supervisor, responsible for opening and closing shift with sale report, and also closing out payroll and biweekly inventory
  • Restaurant host and dining room supervisor with knowledge of liquor, beer, wine, and sake

Server

Coconut Bay Restaurant
01.2017 - 01.2019
  • Server and expediter and carry out coordinator
  • Experience in kitchen including plate presentation and decoration
  • Knowledges of liquor, beer, wine , and some cocktails

Office Manager

Veturis Asia Pacific
03.2015 - 10.2016
  • Supervisor of office travel service operations.
  • Make contract rate with hotels for the best rate as B2B online wholesale.
  • Ensured smooth operations covering reservations, bookings, and customer relations.
  • Work with support staff to solve guest issues and adapt to unplanned circumstances

Airport Manager

Eastar Jet Airlines
09.2011 - 07.2014
  • Performing vital functions of all ground operation with aircraft safety both Bangkok and Phuket Airport.
  • Supervised local airline staffs and TG handling agent.
  • Executed inter-operation relationships of various functions at airport including cooperation with airport authorities, handling agreements and services for other airlines
  • Submit daily and monthly station report to Regional Manger of Thailand

Airport Manager

GMG Airlines
11.2010 - 07.2011
  • Supervisor of duty managers with responsibility for aircraft handling, passenger services, catering, ticket sales, MCO (Miscellaneous Charge Order) collection, baggage lost & found handling
  • Carry out the inter-relationship of the various functions at an airport e.g. cooperation with airport authorities, handling agreements and services for other airlines
  • Supervision handling agent – TG and form an important part of the overall travel experience
  • Manage all the resources to meet international performance and service standards and ensure compliance with regulations and benchmarks
  • Responsible for the safe and cost effective operation of flights from the GMG network
  • Submit daily and monthly station report to Director of Ground Services in Bangladesh

Reservation & Ticketing Supervisor

Iran Air
02.2010 - 11.2010
  • Serve customer in travel information, reservation and ticketing to the inquiries or bookings made by phones, faxes, and walk-in customer at the office
  • Provide service and support to the clients in regards to travel arrangement
  • Submit daily sales report and monthly sales report to Country Manager and General Manager of Thailand

Airport Manager

Vladivostok Air
02.2007 - 03.2009
  • Perform a range of vital functions of all ground and flight including aircraft handling, passenger services, air cargo operations, catering, ticket sales, making public announcements, baggage handling, and operating computer terminals in a dynamic and busy environment
  • Responsible for ground handling at Bangkok, Uta-pao, and Phuket stations
  • Carry out the inter-relationship of the various functions at an airport e.g. cooperation with airport authorities, handling agreements and services for other airlines, fraud prevention
  • Responsible for the safe and cost effective operation of flights from the various destinations on both Russia and Korea networks
  • Supervision handling agent – TG and form an important part of the overall travel experience
  • Manage all the resources to meet international performance and service standards and ensure compliance with regulations and benchmarks
  • Submit monthly station report to General Representative of Thailand

Passenger Services Agent

LTU International Airways
10.2006 - 02.2007
  • Supervision handling agent – TGS and form an important part of the overall travel experience
  • Responsible for a range of diverse operations to meet customer's expectations, while maintaining international standards on aircraft safety, security and occupational health
  • Update and submit daily Electronic Ticket, Excess Baggage, MCO reports to Head Office, German

Assistant Airport Manager

Transaero Airlines
10.2005 - 05.2006
  • Supervision handling agent – TAGS and form an important part of the overall travel experience both at Bangkok and Uta-pao stations
  • Responsible for a range of diverse operations to meet customer's expectations, while maintaining international standards on aircraft safety, security and occupational health
  • Ensuring that aircraft are at the right place at the right time, sorting and loading baggage and cargo, aircraft cleaning, and co-coordinating push-back of aircraft on time
  • Submit monthly station reports to Station Manager

International Business Development Officer

The Federation of Thai Industries (FTI)
03.2005 - 10.2005
  • Function as Secretariat to ECR Thailand (Efficient Consumer Response)
  • Develop and promote e-commerce information technology and relevant to facilitate trade transactions and EDI (Electronic Data Interchange) to members
  • Encourage and support the members on system improvement of data capture and manage product information effectively
  • Hold meeting, activities, seminars to members

Station Manager at Khon Kaen Station

Thai AirAsia
01.2004 - 01.2005
  • Fully establishment station and office at Khon Kaen
  • Establishment cooperation with airport authorities, local government units, and private organizations in Khon Kaen
  • Pioneer low fare airline’s market and establishment sale network in Khon Kaen and Northeast market

Supervisor Passenger Service Agent

Thai Airport Ground Services (TAGS)
08.1996 - 01.2004
  • Dedicated duty supervision for Air India and Air Kazakstan
  • Passenger handling for international e.g. Air India, Indian Airlines, Gulf Air, El Al Israel Airlines, etc. and local airlines as well as non-schedule and chartered flight
  • Request and revise permission to Thailand and overfly permission for Thailand territory with Department of Civil Aviation (DCA)
  • Handling chartered and VIP flights

Feature Reporter

Thailand Times
08.1994 - 08.1996
  • Company Overview: A subsidiary of Newspaper Group
  • Advanced writing skill and translation from Thai to English
  • Ability to write in a variety of formats
  • Strong verbal and written communication skills
  • Ability to work well under pressure and meet deadlines
  • A subsidiary of Newspaper Group

Passenger Service

Philippine Airlines
03.1993 - 01.1994
  • Perform manual check in procedure for passengers including baggage check
  • Submit document and report to The Airports of Thailand (AOT), Immigration Bureau, The Customs Department
  • Extend services to passengers on departure and arrival flights according to airline services standards and policies
  • Exceed special services to VIPs, unaccompanied minors and special services requirements for passengers

Ticketing & Reservation Agent

Trade Travel Service
05.1992 - 02.1993
  • Booking and issuing the ticket
  • Communicate with the customers via telephone
  • Answering fax and telex
  • Answering the booking through phone, fax, and telex

Education

Bachelors of Art Degree (B.A.) -

Assumption University (ABAC)
01.1992

Skills

  • Ability to communicate, negotiate, and coordinate with multiple departments and levels both inside and outside of company
  • Proven ability to work in multicultural environment and unison with staff, volunteers, and country managers
  • Flexible to work all shifts, stations, and positions assigned
  • Experienced in the use of and adapting to various computerized systems eg Saber, Gabriel, Amadeus, World Tracer
  • Strong background in directing complex projects from concept to fully operational status
  • Goal-oriented individual with strong leadership capabilities
  • Organized, highly motivated, and detail-directed problem solver
  • High efficient in secretarial and administrative work
  • Proven highly adaptable and a very quick study in learning not just various airline operations, but also restaurant operations and management responsibilities
  • Strong customer service and public relations background

Attended Courses

  • 09/03/96, General Course, TAGS
  • 11/14/96, Basic Ticketing, TAGS
  • 03/06/97, Customer Service, TAGS
  • 03/17/97, Basic Passenger Service, TAGS
  • 02/29/97, Gulf Air DCS Check-in, Gulf Air
  • 11/08/99, Basic Flight Operation, TAGS
  • 02/14/00, Weight & Balance, TAGS
  • 12/20/01, Ground Handling, Air India
  • 08/26/02, Flight Handling and Dispatch Periodic Proficiency Check, TAGS
  • 06/30/03, Passport and Visa Investigation, TAGS
  • 01/12/04, Flight Speed for Reservation, Air Asia
  • 01/14/04, Minisoft Program for Check-in, Air Asia
  • 11/01/04, Emotional Quarantine, Air Asia
  • 12/06/04, Ground Operation Workshop in Kuala Lumpur, Air Asia
  • 10/01/05, Gabriel Reservation System, Transaero Airlines
  • 03/01/07, Gabriel Reservation System, Vladivostok Air
  • 05/01/07, SDCS System, Vladivostok Air

Timeline

Assistant Manager

Korean Air
03.2024 - Current

Customer Service Representative

Hallmark Aviation
05.2022 - 03.2024

Server

Benihana
04.2021 - 10.2023

Hostess

BJ’s Restaurant & Brewhouse
02.2021 - 04.2021

Server

Kyu 2 Sushi Japanese Restaurant
01.2018 - 01.2021

Server

Coconut Bay Restaurant
01.2017 - 01.2019

Office Manager

Veturis Asia Pacific
03.2015 - 10.2016

Airport Manager

Eastar Jet Airlines
09.2011 - 07.2014

Airport Manager

GMG Airlines
11.2010 - 07.2011

Reservation & Ticketing Supervisor

Iran Air
02.2010 - 11.2010

Airport Manager

Vladivostok Air
02.2007 - 03.2009

Passenger Services Agent

LTU International Airways
10.2006 - 02.2007

Assistant Airport Manager

Transaero Airlines
10.2005 - 05.2006

International Business Development Officer

The Federation of Thai Industries (FTI)
03.2005 - 10.2005

Station Manager at Khon Kaen Station

Thai AirAsia
01.2004 - 01.2005

Supervisor Passenger Service Agent

Thai Airport Ground Services (TAGS)
08.1996 - 01.2004

Feature Reporter

Thailand Times
08.1994 - 08.1996

Passenger Service

Philippine Airlines
03.1993 - 01.1994

Ticketing & Reservation Agent

Trade Travel Service
05.1992 - 02.1993

Bachelors of Art Degree (B.A.) -

Assumption University (ABAC)

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