Bow-Kay Esparza
Huntington Beach,CA
Summary
Customer‑focused sales professional with 4+ years of experience supporting territory growth, streamlining order processes, and building B2B partnerships. Skilled in customer realtionship management, administration, sales forecasting, trade‑show coordination, and remote training.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Neso LLC
Encintias, CA
06.2021 - Current
- Managed daily order flow in Shopify, created and optimized product listings, ran promotional campaigns, and tracked inventory.
- Streamlined pick-pack-ship processes by integrating Shopify orders with Infoplus WMS.
- Processed customer invoices in QuickBooks - creating, reviewing and sending 50-100 invoices monthly with complete accuracy.
- Generated and distributed key reports (A/R Aging, Sales Summary, Invoice Detail) on a monthly cadence to inform cash flow forecasts.
- Effectively communicated with customers, prospects, and outside sales reps, helping to build lucrative and lasting business partnerships.
Customer Service Representative
Neso LLC
Encintias, CA
08.2020 - 06.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled Amazon Seller Central customer service, processed refunds, tracked reviews, watched inventory, and ran reports.
- Managed quarterly inventory.
Sales Assistant
Club Glove
Huntington Beach, CA
02.2019 - 02.2020
- Assistant to seven inside sales reps.
- Liaised between sales, production, and clients to finalize custom-order details; sent timely reminders, and escalated stalled approvals to keep projects on schedule.
- Processed customer payments, issued receipts, and ensured all transactions balanced to the daily sales report.
- Coordinated delivery schedules and order. Confirmations between customers, the warehouse, and logistics.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-2011
Bachelor of Arts - Recreation and Leisure Services
California State University
Long Beach, CASkills
- Customer Relationship Management (CRM)
- Sales Reporting & Forecasting
- Ordering Processing & Accuracy
- Trade-Show & Event Support
- Customer service and issue resolution
- Customer invoicing
Affiliations
- Youth Soccer & Baseball Coach
- Classroom Volunteer
- Adult League Softball Participant
- Collegiate Golfer who Golfs on Occasion
References
References available upon request.
Timeline
Sales Coordinator
Neso LLC
06.2021 - Current
Customer Service Representative
Neso LLC
08.2020 - 06.2021
Sales Assistant
Club Glove
02.2019 - 02.2020
High School Diploma -
Palm Desert High School
Bachelor of Arts - Recreation and Leisure Services
California State University
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