Bowen Smith
Round Rock,TX
Summary
Dedicated and versatile professional with a proven track record of delivering exceptional customer service, managing operations, and leading teams to achieve organizational goals. Skilled in project coordination, scheduling, staff training, and workflow optimization to exceed expectations in fast-paced environments. Experienced in resolving interpersonal conflicts, implementing innovative solutions, and maintaining workplace safety and efficiency. Adept at collaborating with diverse teams to meet deadlines, enhance productivity, and ensure guest satisfaction. Demonstrates technical expertise in electrical installations and hands-on inventory management, with a focus on compliance and quality standards. Recognized for leadership abilities, adaptability, and a commitment to excellence across industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Associate
Kemper Sports Management
Round Rock, Texas
07.2023 - Current
- Greeted customers warmly, took accurate orders, and resolved complaints to ensure a positive experience.
- Assisted management in maintaining smooth operations during peak hours through effective teamwork.
- Compiled daily sales reports and provided actionable insights on customer preferences and trends.
- Trained staff in food service protocols to improve efficiency and customer satisfaction.
- Oversaw buffet inventory and coordinated with kitchen management to address supply needs.
- Performed opening and closing duties, ensuring the venue was clean and prepared for operations.
- Monitored food quality, and collaborated with kitchen staff to ensure timely, accurate service.
Electrical Apprentice
Schmidt Electric Company, Inc.
Austin , Texas
07.2022 - 06.2023
- Installed electrical components, fixtures, motors, and conduit systems (EMT, rigid, and flexible).
- Replaced defective circuit breakers, fuses, switches, outlets, and lighting fixtures.
- Prepared wires and connections using hand tools such as wire strippers and cutters.
- Pulled wires through conduits, dug trenches, and created openings for conduits and supports.
- Used power tools, testing equipment, and measuring devices to complete installations per electrical codes.
- Ensured worksite safety by addressing hazards, adhering to OSHA regulations, and maintaining organized work areas.
- Collaborated effectively with team members to meet deadlines, and improve workplace productivity.
Customer Service Representative
HEB Grocery Store Round Rock TX
Round Rock, Texas
09.2021 - 06.2022
- Provides outstanding service to new and long-standing customers by attending closely to concerns and assistance finding products.
- Answers incoming telephone calls to provide customers, products and services information.
- Trains new employees on procedures and policies to maximize team performance.Back Stock Inventory Management
- Exceeds company productivity standards on consistent basis.
- Stocks product in Drugstore, General Merchandise, Seasonal, Kitchen, Apparel, Tech, and Texas Backyard
- Assists other departments as needed including Curbside with locating product
F&B Assistant Manager
Typhoon Texas Waterpark Pflugerville TX
Pflugerville, Texas
04.2017 - 09.2021
- Works closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Resolves interpersonal conflicts by listening, finding common ground, encouraging effective communication, and building relationships with coworkers and team members.
- Keeps team on track by assigning and supervising their activities and giving constructive feedback.
- Defines strategies and creates plans to achieve ambitious operational objectives.
- Demonstrates leadership abilities by making improvements to work processes and helping train others.
- Provides excellent service and attention to guests when face-to-face.
- Exceeds guest satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Juggles multiple projects and tasks to ensure high quality and timely delivery.
- Handles all delegated assignments, including scheduling, ordering/receiving and area training.
- Demonstrates self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TXGeneral Studies
Austin Community College
Austin, TXSkills
- Management & Team Supervision
- Staff Training & Development
- Workflow Optimization & Efficiency
- Inventory Management & Cost Control
- Customer Service Excellence & Conflict Resolution
- POS Systems & Transaction Management
- Microsoft 365 Proficiency & Data Management
- Food Equipment Operation (Grills, Fryers, Smokers)
- Material Handling Equipment (Power Jacks, Electric-Straddle Stackers)
- Electrical Tools & Installation Equipment
Certification
Food Manager Certification, Typhoon Texas 2019 - 2024
Food Handlers Certification
TABC Certification
CPR Certification
OSHA Outreach Training Program - Construction
Power Jack Certification
Electric Powered Straddle Stacker Certification
Timeline
Food and Beverage Associate
Kemper Sports Management
07.2023 - Current
Electrical Apprentice
Schmidt Electric Company, Inc.
07.2022 - 06.2023
Customer Service Representative
HEB Grocery Store Round Rock TX
09.2021 - 06.2022
F&B Assistant Manager
Typhoon Texas Waterpark Pflugerville TX
04.2017 - 09.2021
High School Diploma -
Cedar Ridge High School
General Studies
Austin Community College
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