Bownisha Price
Johns Creek,GA
Summary
Organized Office Manager with demonstrated expertise in operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Activities Coordinator/Customer Sales Associate
Legacy Ridge Of Alpharetta
09.2022 - Current
- Maintained and ordered supplies for activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Contributed to the achievement of sales goals through proactive client engagement and persuasive selling techniques.
- Supported cross-functional teams during promotional events, effectively driving increased foot traffic into the store.
- Provided information on company offerings to promote products and services to customers.
- Implemented upselling techniques to maximize transaction value and drive additional sales revenue.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and helped with product questions, selections, and purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
Business Office Manager
Brickmont Assisted Living
02.2022 - 09.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Decreased expenditures 100% by implementing inventory controls and standardizing ordering procedures.
- Managed and organized functions and oversaw daily operations of office with 3 employees.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Monitored supply and equipment handling to minimize loss, waste and fraud.
- Delivered performance reviews, recommending additional training or advancements.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Delegated office staff to perform administrative duties and share workloads.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw computer database and physical filing systems.
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues.
- Teamed with Assisted Living departments to create organization's mission and vision statements.
- Trained new employees on proper protocols and customer service standards.
- Maintained cleanliness and organization of Business Office workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Assisted Living field.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Completed bi-weekly payroll for 50 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between care staff during arguments and diffused tense situations.
- Collaborated with Nursing and Dining departments to achieve productivity in resident satisfaction.
- Trained team members on new hire paperwork and on boarding to support promotional efforts.
Resident Care Director
Noble Village At Spalding
09.2014 - 03.2015
- Conducted admissions assessments to determine patient conditions and risk levels.
- Coordinated care with external agencies to best support resident needs.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Audited charts and medication to check compliance.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Supervised and coached med techs and certified nurse's aide on proper procedures and care standards.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised and coached caregivers and certified nurse aides on proper procedures and care standards.
- Updated systems to meet residents' needs safely and effectively.
- Motivated and supervised 60caregivers and certified nurse aides in delivering quality patient care.
Medication Care Manager
Sunrise Senior Living
07.2012 - 03.2015
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Employed mobility devices and mdical equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Participated person centered fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Collaborated with peers and attended monthly meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Receptionist
Atria Senior Living Inc.
05.2013 - 08.2015
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Scheduled and confirmed appointments and meetings for management.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Activities Director
Insignia Senior Living
06.2016 - 09.2021
- Engaged residents through events, small groups and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Scheduled movies, entertainment and other special events.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and relevant records.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Planned, implemented and evaluated activities for Legacy Ridge of Alpharetta
- Stretched minimum annual budget of $1000 monthly to cover planned activities through creative use of resources.
Education
High School Diploma -
University High School
Newark, NJNursing
Fairleigh Dickinson University
Teaneck, NJHealth Sciences
Essex County College
Newark, NJSkills
- Assisted Living and Memory Care
- Scheduling
- Safety-conscious
- Written and verbal communication
- Program development
- Customer service
- Project organization
- MS Office
- Problem resolution
- Relationship development
- Onsite facility tours
- Interviewing skills
- Communications
Certification
- Certified Assistant Living Facility Administrator
- Certified Dementia Practitioner
- Certified Activity Director- 10 + years experience
- Certified Medication Aide, 15+ years experience
- CPR Certified Training - 20 + years experience
Timeline
Activities Coordinator/Customer Sales Associate
Legacy Ridge Of Alpharetta
09.2022 - Current
Business Office Manager
Brickmont Assisted Living
02.2022 - 09.2022
Activities Director
Insignia Senior Living
06.2016 - 09.2021
Resident Care Director
Noble Village At Spalding
09.2014 - 03.2015
Receptionist
Atria Senior Living Inc.
05.2013 - 08.2015
Medication Care Manager
Sunrise Senior Living
07.2012 - 03.2015
High School Diploma -
University High School
Nursing
Fairleigh Dickinson University
Health Sciences
Essex County College
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