Boyd Baker

Work History

CVS HEALTH CORPORATION

11.2020 - 10.2024

Successfully built a database to track the department's system enhancement needs, status and prioritization
Successfully created and launched a brand new product by working through a third party vendor
Identified gaps and trends by using data analytics to improve product performance.

Aetna, a CVS Health

10.2008 - 11.2020

Aided in the development of the development of the Individual Underwriting System.
Organized and programmed all the rules in the backend Individual Underwriting System to allow for automation.
Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
Acted as the liaison between upper management and contractors, promoting positive working relationships built on trust.
Aided in the development

Aetna, a CVS Health

08.2006 - 10.2008

Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Evaluated applications to determine insurance coverage and appropriate risk classifications.
Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Collaborated with other professionals to develop innovative underwriting solutions.
Maintained comprehensive knowledge of relevant software systems, ensuring expedited data entry and processing for all applications.
Assisted in the development of underwriting guidelines and training materials, improving overall team performance.
Enhanced underwriting efficiency by streamlining processes and implementing time-saving strategies.
Streamlined underwriting processes for faster decision-making through the implementation of automated tools.

American Medical Security

10.1999 - 08.2006

Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
Tracked and updated organizational guarantees, keeping financing terms in line with company profit and risk management objectives and guidelines.
Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
Provided high level of assistance to help with review, classification, coding, and rating of applications.
Mentored junior underwriters, fostering their professional growth and enhancing team performance.

Aid Association For Lutherans

10.1997 - 10.1998

Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
Strengthened client relationships by providing timely and accurate feedback on individual case statuses and eligibility decisions.
Evaluated complex cases involving multiple risk factors and provided recommendations based on thorough analysis of the applicant''s overall insurability profile.
Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
Evaluated applications to determine insurance coverage and appropriate risk classifications.
Delivered consistent results within designated authority levels by accurately assessing applicant insurability risks according to company guidelines.
Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.

American Medical Security

10.1992 - 10.1997

Managed relationships with key stakeholders such as brokers, agents, and providers to ensure smooth workflow execution and client satisfaction.
Evaluated applications to determine insurance coverage and appropriate risk classifications.
Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Collaborated with sales teams to provide accurate quotes, ensuring customer satisfaction and retention.
Provided exceptional customer service through prompt responses to inquiries from applicants, policyholders, and agents.