Boyd Burks
Winnabow,NC
Summary
Proven Public Safety Officer at Novant Health Brunswick Medical Center, adept in firearms handling and conflict resolution. Demonstrated success in crime reduction and fostering safety, leveraging report compilation skills and effective communication to enhance team efficiency. Achieved notable improvement in emergency response times, underscoring a commitment to security and community well-being.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Public Safety Officer (Armed) Corporal
Novant Health Brunswick Medical Center
11.2008 - Current
- Answered emergency calls for help from team members, patients, and visitors.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Patrolled assigned areas to check for signs of disturbance.
- Patrolled assigned areas on foot or by vehicle.
- Utilized clear communication and interpersonal skills to build relationships with team members.
- Participated in continuous firearms proficiency and maintained my firearms qualifications.
- Responded to emergency calls to provide assistance to persons in need.
- Built excellent rapport and working relationship with fellow team members to build trust and improve upon communication.
- Checked vehicle equipment for proper functioning prior to use.
Unarmed Security Officer
Regent Security
05.2008 - 11.2008
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Patrolled commercial property and associated parking lots.
- Completed full building and grounds patrols to spot and investigate concerns.
Delivery Driver
Domino's Pizza
10.2006 - 05.2008
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered food to customer doorsteps and business offices.
Bookkeeper
Fiducial Inc.
02.2006 - 05.2008
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
Security Officer
Regent Security
02.2005 - 03.2006
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored hospital premises by foot.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Pest Control Technician
Etheridge Pest Control
04.2004 - 08.2004
- Drove to customer residences and places of business to inspect for pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected equipment for proper functionality to effectively facilitate application.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations during pest control processes.
- Responded to customer phone calls quickly to maximize service and improve retention rates.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Performed routine maintenance on pest control equipment to manage wear and tear.
Security Officer
Regent Security
03.2003 - 04.2004
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises by foot.
- Reported suspicious activities and persons to law enforcement.
- Monitored the personnel coming on and off of the ships at dock
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Shelf Stocker
Walmart
07.2002 - 03.2003
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
Inside Sales Representative
Hughes Supply
12.1997 - 06.2002
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Truck Driver
Hughes Supply
12.1994 - 12.1997
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected load security and checked for damages.
Armed Security Officer
Burns Security Services
04.1994 - 08.1994
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
- Performed regular foot patrolling on entire protected area, vital area and gates to monitor nuclear facility security.
- Prepared and monitored communication and security systems to supplement security essentials.
- Deterred attempts by unauthorized persons seeking to gain entry into protected or vital areas with continuous surveillance and strong access control.
- Managed lawful access control functions at Owner Controlled Access (OCA) entry points to prevent unlawful access to area with any weapons.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Wells Fargo
01.1994 - 04.1994
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in by foot.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Laborer
Pipeline Utilities of Wilmington
06.1993 - 12.1993
- Operated front end loader, backhoe, and excavator to complete various tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Helped in laying of pipe, hydrants, manholes, and storm drains.
- Cleaned and maintained tools, equipment and worksites.
- Mixed and poured concrete for variety of projects.
- Managed safe and efficient use of tools and equipment on construction sites.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
Retail Stocker
Roses, Inc.
01.1993 - 06.1993
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Managed timely and effective replacement of damaged or missing products.
- Greeted customers and directed to requested products.
- Safely and securely loaded items to prevent damage during transport.
- Kept work areas neat, clean and free from debris.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Stocked designated items on shelves, end caps and displays.
Ammunition Specialist
US Army
06.1991 - 11.1992
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Instrumentation Technician
Cape Fear Community College
Wilmington, NCAccounting And Business Management
Brunswick Community College
Bolivia, NCHigh School Diploma -
Mount View High School
Welch06-1991
Skills
- Report Compilation
- Firearms Handling Expertise
- Crime Reduction Strategies
- Fire Hazard Mitigation
- Certified in First Aid
- Firearms Proficiency
- Security Patrols
- Conflict Resolution
- Non-Lethal Weapon Proficiency
Certification
- International Association for Healthcare Security and Safety certificate (Supervisor)
- NCPPSB armed certificate
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Public Safety Officer (Armed) Corporal
Novant Health Brunswick Medical Center
11.2008 - Current
Unarmed Security Officer
Regent Security
05.2008 - 11.2008
Delivery Driver
Domino's Pizza
10.2006 - 05.2008
Bookkeeper
Fiducial Inc.
02.2006 - 05.2008
Security Officer
Regent Security
02.2005 - 03.2006
Pest Control Technician
Etheridge Pest Control
04.2004 - 08.2004
Security Officer
Regent Security
03.2003 - 04.2004
Shelf Stocker
Walmart
07.2002 - 03.2003
Inside Sales Representative
Hughes Supply
12.1997 - 06.2002
Truck Driver
Hughes Supply
12.1994 - 12.1997
Armed Security Officer
Burns Security Services
04.1994 - 08.1994
Security Officer
Wells Fargo
01.1994 - 04.1994
Laborer
Pipeline Utilities of Wilmington
06.1993 - 12.1993
Retail Stocker
Roses, Inc.
01.1993 - 06.1993
Ammunition Specialist
US Army
06.1991 - 11.1992
- International Association for Healthcare Security and Safety certificate (Supervisor)
- NCPPSB armed certificate
- First Aid Certification - American Red Cross or American Heart Association.
Instrumentation Technician
Cape Fear Community College
Accounting And Business Management
Brunswick Community College
High School Diploma -
Mount View High School
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