Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
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Boyd West

Boyd West

Charlotte,NC

Summary

A dynamic facilities management professional with over 20 years of experience; including retail, commercial and the medical industry. Expert in budget management and regulatory compliance, I excel in strategic planning and vendor negotiation, driving operational efficiency and fostering collaboration across teams. Proven ability to enhance performance while maintaining high standards of safety and compliance.

Overview

25
25
years of professional experience
5
5

Certifications

Work History

Director of Facilities and Operations

Covenant Facilities Management
Raleigh, NC
01.2013 - Current
  • Managed all aspects of commercial facilities operations for multi-site contractor across 11 Southeastern states
  • Demonstrated extensive knowledge in Facilities Management with over 20 years of experience
  • Executed strategic planning, delivering measurable action plans to enhance operational efficiency
  • Interacted professionally with diverse associates, peers, and clients to foster collaboration
  • Evaluated problems quickly and provided actionable recommendations to involved parties
  • Maintained resilience under stress, effectively managing last-minute changes.
  • Oversaw P&L management including capital forecasting and annual budgets
  • Ensured compliance with NFPA, TQM, EPA, and OSHA regulations
  • Proficient in CMMS Systems and Microsoft Office Suite, optimizing workflow processes.

Divisional Facilities Operations Manager

Family Dollar Stores Inc
Matthews, NC
01.2005 - 01.2013
  • Developed and implemented programs for facilities maintenance, including remodeling and energy management.
  • Oversaw inspections and preventive maintenance to ensure operational efficiency.
  • Coordinated and scheduled maintenance activities, ensuring timely repairs across facilities.
  • Ensured MEP (mechanical, electrical, and plumbing trades) met operational standards for over 1,100 locations in major U.S. cities
  • Managed budgets for maintenance and capital projects, identifying cost-saving opportunities.
  • Negotiated and administered contracts for custodial and technical services, enhancing vendor relationships.
  • Led facilities operations team, providing performance feedback and promoting safety training.
  • Developed safety programs ensuring compliance with OSHA and environmental regulations.

Service Manager

Atlantic Coast Contractors ACC Carolinas, Inc
Huntersville, NC
02.2000 - 01.2005
  • Worked my way up from Apprentice - Held Technician, Supervisor, Dispatch, and Service Manager roles with company.
  • Contractor supported construction, maintenance and reactive service in retail, medical and commercial properties.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.

Education

Bachelor of Arts - Business Administration

Liberty University
Lynchburg VA
05-2008

Skills

  • Facilities management
  • Budget management
  • Regulatory compliance
  • Project management
  • Capital forecasting
  • Vendor negotiation

Affiliations

  • Member of ConnexFM - A Multisite Facilities Management Professional Association
  • Associate Member - IFMA International Facilities Manager Association
  • RFMA Member - Restaurant and Convenience Facilities Manager Association

Certification

  • Certified Project Manager - BOMA
  • Certified Facilities Manager - ConnexFM
  • OSHA, NFPA and EPA Certifications

Timeline

Director of Facilities and Operations

Covenant Facilities Management
01.2013 - Current

Divisional Facilities Operations Manager

Family Dollar Stores Inc
01.2005 - 01.2013

Service Manager

Atlantic Coast Contractors ACC Carolinas, Inc
02.2000 - 01.2005

Bachelor of Arts - Business Administration

Liberty University

Accomplishments

Oversaw over 18,000 service requests from 30 major corporations in 2025. Project totals over $40M!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceCompany CultureWork from home optionPersonal development programsCareer advancement

Quote

Everything in life has a price; each choice we make is a transaction. It's only with the passage of time that we realize whether the cost was worth it. I believe I have made both good and bad choices. My family, my relationship with God and the right fishing pole are some of the good choices.
- Dean West

Software

Corrigo

Service Channel

ServiceNow

OfficeTrax

Microsoft Project

Visio

SAP/ABAP4

Languages

English
Native language
Spanish
Beginner
A1

Interests

1946 Chevrolet 3100 Pickups

Fishing

Grandkids

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