MICHELLE BOYD
Columbia,SC
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
16
16
years of professional experience
Work History
Human Resource Business Manager
PALMETTO FOOD SERVICES, LLC
04.2022 - Current
- Manage and balance Company checking accounts and petty cash fund, maintaining all receipts and copies.
- Responsible for purchasing all supplies for Main Office and dining facilities
- Maintain inventory of supplies and replenish when needed
- Manage and update all vendors and suppliers of company, including files and invoices
- Responsible for FMLA requests including counseling, eligibility determination, maintenance of all required forms and tracking of employees pursuant to Company “FMLA Policy and Project Guidelines”
- Maintain Disability spreadsheet “PFS - Employees Self-Identified with Disability”
- Maintain perpetual ADA spreadsheet “Employees requesting Accommodation under ADA”
- Maintain and update MVR status and insurance coverage information on all employees who drive Company vehicles.
- Responsible for creating and distributing all internal/external job vacancy announcements to dining facilities for hourly and salary positions.
- Responsible for all Background Checks for Applicants
- Oversee New Hire Orientation, including Oracle/ADP input, Form I-9, EVP, and paperwork as necessary
- Oversee writing & producing policies and procedures and job descriptions to which is updated yearly
- Responsible for keeping up with daily labor reports which monitored overtime for over eight hundred employees, responsible for conducting budget reports for each job craft
- Responsible for conducting new hire tracker, termination tracker and LOA status’s monthly.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Devised hiring and recruitment policies for 800 -employee company.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
HR Administrative Manager
JOHNSON FOOD SERVICE
01.2020 - 04.2022
- Organized workflows to improve efficiency and reduce operating costs.
- Remained calm and professional in stressful circumstances when dealing with unhappy employees, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Oversaw applicant flow and promotion guidelines, including tracking spreadsheets and required documentation.
- Overseeing new hire process, in accordance with company policies
- Communicate & assist actively with the payroll department when needed.
- Oversee and maintain employee personnel and confidential paperwork for over 800 employees
- Assist with setting up meetings as requested
- Conducted new hire orientation, including Oracle input, Form I-9, EVP, and other onboarding paperwork as necessary
- Assist employees requesting medical leave with Short-term disability paperwork
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Data Entry Clerk
JOHNSON FOOD SERVICE
03.2017 - 01.2020
- Performing data entry functions pertaining to operation of dining facilities using keyboards, monitors, modems, and printers in AFMIS
- (Army Food Management Information Systems) Adjusted menus, generating, and entering shopping list & generating, and entering production schedules, adjusting against inventory, recording headcount data, initiating file inquires as necessary, preparing cash collection vouchers and running batch processes.
- Accurately entering employee time log into payroll system and ensuring that all timekeeping policies are followed
- Complying with all rules and regulations applicable to food services, including AR 30-22, TB MED 530, and company’s contract with Government
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Cashier
JOHNSON FOOD SERVICE
09.2010 - 03.2017
- Operated cash register collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts, and provided change
- Trained new team members in cash register operation, stock procedures and customer services.
- Received change fund and verify amount therein; receiving all pre-numbered DD forms 1544 (Cash Meal Payment Sheets); received all DA forms 3032, signature headcount sheets to be used for all categories.
- Counting and accurately recording all personnel who wish to consume meal by using AFMIS automated system.
- Checking all monies collected for signs of counterfeit, ensuring all monies and reports are always secure.
- At end of each meal, return cash collected and other completed forms to Dining Facility Manager and verify meal for accuracy.
- Ensuring that monies and reports are always secure.
- Preventing unauthorized personnel from eating in dining facility by initiating action as instructed.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
Dining Facility Attendant
JOHNSON FOOD SERVICE
05.2010 - 09.2010
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery
- Maintained order and cleanliness of work areas
- Completed prepping, cleaning, and other kitchen duties to support cooks
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Cross-trained in other kitchen positions to support team and meet customer needs
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Verified compliance with sanitation and safety requirements
- Distributed supplies, utensils, and portable equipment.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Projected friendly and positive image in interaction with employees and over 100 guests and built trusting and supportive relationships with other team members.
- Removed trash, debris and other waste materials from premises.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Shift Leader
KENTUCKY FRIED CHICKEN
05.2008 - 09.2010
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated, and led employees to maintain productivity and customer service levels of 15 people.
- Upheld company standards and compliance requirements for operations and cleanliness
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests
- Coordinated shift-based inventory receiving, auditing, and restocking
- Generated reports to assess performance and adjusted workflows to realign with targets
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Created training manual for employees to use as reference guide
- Reviewed applications and resumes and recommended top candidates for interviews
- Oversaw timely execution of promotions and marketing programs
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Documented receipts, employee hours and inventory movements
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Child Care Leader
KID ZONE ACADEMY
05.2007 - 05.2008
- Supervised circle time, free play, outside play and learning and developmental activities
- Maintained organized and cleaned classrooms and play areas for children 4 and below
- Established, and maintained safe, supportive, and welcoming environments for children of all backgrounds
- Taught children how to complete basic crafts such as paintings, drawings, and decorations
- Incorporated music and art activities to encourage creativity and expression
- Promoted physical, emotional, intellectual, and social development through well-planned classroom lessons, games, and outside activities
- Encouraged positive behaviors, including patience with teachers and fellow kids
- Read stories to children, facilitated discussions, and tied books into learning opportunities
- Implemented and oversaw activities centered on promoting learning and imaginative play
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Cut snack foods into bite-sized pieces before serving to young children and monitor closely during snack time to prevent choking.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
Education
Business Management With HR Certification (AAB) -
Eastern Gateway Community College
Steubenville, OH12.2023
GED -
W.R. Roger's Adult Education
Columbia, SC 09.2013
Skills
- Office management software (ADP, JD Edwards)
- Training and developmental skills
- Scheduling and calendar management
- Decision-making Skills
- Multi-tasking skills
- Organizational Skills
- Staff Compensation
- Labor Negotiations
- Company Organization
- Communication
- Reliable and trustworthy
- Employee Support
Timeline
Human Resource Business Manager
PALMETTO FOOD SERVICES, LLC
04.2022 - Current
HR Administrative Manager
JOHNSON FOOD SERVICE
01.2020 - 04.2022
Data Entry Clerk
JOHNSON FOOD SERVICE
03.2017 - 01.2020
Cashier
JOHNSON FOOD SERVICE
09.2010 - 03.2017
Dining Facility Attendant
JOHNSON FOOD SERVICE
05.2010 - 09.2010
Shift Leader
KENTUCKY FRIED CHICKEN
05.2008 - 09.2010
Child Care Leader
KID ZONE ACADEMY
05.2007 - 05.2008
Business Management With HR Certification (AAB) -
Eastern Gateway Community College
GED -
W.R. Roger's Adult Education
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