Boye B Hartwich
Vancouver,WA
Summary
Dynamic Operations Coordinator with a proven track record at JLL, Jones Lang LaSalle, enhancing operational efficiency and client satisfaction. Expert in process implementation and project management, with a knack for fostering strong client relationships. Achieved project objectives within budget, boosting productivity through effective scheduling coordination and communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
JLL, Jones Lang LaSalle
03.2022 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Delivery Driver
B. T. Endeveors
06.2016 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Operated light trucks to deliver loads as far as 150 miles from home location.
Education
GED -
Kirke Hyllinge Skolen
Kirke Hyllinge06-1991
Skills
- Scheduling management
- Process implementation
- Project scheduling
- Vendor engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Danish
Native or Bilingual
Swedish
Elementary
English
Native or Bilingual
Norwegian
Elementary
Timeline
Operations Coordinator
JLL, Jones Lang LaSalle
03.2022 - Current
Delivery Driver
B. T. Endeveors
06.2016 - 03.2022
GED -
Kirke Hyllinge Skolen
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