Bozena Mrozek

• Developed, implemented and supervised several rehab specific programs including but not limited to OTAGO fall prevention, osteoporosis program for community dwellers, wheelchair positioning, dementia, diabetic shoes, splinting, dysphagia, outpatient for community setting. Provided therapy session on regular bases according to progress and limitations.
• Regular duties including scheduling, managing treatment times, mentoring therapists with difficult cases, preparing budgetary reports weekly, monthly, reporting for Quality Measure Improvement Plans, coordinating regulatory MDS data, closely working with marketing department to improve community visibility, chart auditing and denial claim preparation documentation.
• Managed team of employees (7-10) overseeing hiring, training and professional growth of employees.
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Used Microsoft Office and other software tools to create documents and other communications
• Maintained energy and enthusiasm in fast-paced environment.
• Developed team communications and information for meetings.
• Worked with customers to understand needs and provide excellent service.
• Interpreted and correctly applied benefits, networks and product variances and clearly communicated such to members, providers and internal departments.
• Leveraged member contracts, multiple criteria sets and internal policies and procedures in clinical review evaluations.
• Facilitated communication between physicians, providers, members, medical directors and other administrative staff to achieve consensus for coverage decisions.
• Assessed, monitored and authorized inpatient and outpatient service coverage.

• Performed evaluation and treatment for outpatients and weekend rotation for in-house acute patients
• Treated 8-10 patients daily.
• Conducted clinical assessment and evaluation to determine patient needs.
• Established and provided evidence- base education programs
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
• Prepared written reports and documents according to Healthcare standards
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Delivered services to customer locations within specific timeframes

• Performed evaluation and establish treatment plans for verity outpatients
• Managed 5 team members including Physical Therapy Assistants, Massage therapist and Athletic Trainers
• Provided education and proper documentation according to APTA and Health Department regulations
• Organized team building and client relation events
• Supported and understood all billing coding and scheduling
• Established collaborative relationships with patients through consistent and meaningful communication.

Performed evaluation and treatment on verity of outpatients in multi- setting clinic

• Practiced in verity of settings as contract PT including Home Health setting and acute rehab
• Established strong relationship with customers and employer through positive attitude and attentive response
• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
• Conducted clinical assessment and evaluation to determine patient needs.