Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bozena Schwengler Jagiello

Wood Dale,IL

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Goal-focused restaurant server with several years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service. Personable Waiter with several years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, ingredients, and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning. Results-driven Waitress with many years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders, and assisting guests in making menu choices. Reliable, customer service-driven team player. Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Seasoned Lead Banquet Server with significant experience in managing high-profile events and catering operations. Strengths include exceptional organizational abilities, strong communication skills, and adeptness in leading teams to meet customer expectations. Previous roles have emphasized commitment to delivering top-notch service, showcasing impeccable etiquette, and maintaining smooth delivery of food and beverages. Impacts made include enhanced guest satisfaction rates and improved operational efficiency in banquet settings. Proactive Banquet Server known for maintaining polite and professional demeanor even under stress. Offers expertise in wine and spirits, superior memory and many years of experience. Detail-focused approach to rolling out full food services. Motivated professional experienced in foodservice and skilled in memorizing menus, completing side work and meeting performance goals. Diligent about following food safety standards and successful at managing high workload. Experienced in non-restaurant food service, with hands-on background in catering and event-based serving. Possess strong organizational skills for efficient food preparation and delivery, ensuring high levels of customer satisfaction. Demonstrated ability to work collaboratively with kitchen staff and manage multiple tasks simultaneously, contributing to smooth operation of events. Adapted quickly to changing environments and customer preferences, enhancing overall dining experience.

Overview

1
1
Certification

Work History

Lead Banquet Server

Arrowhead - Wheaton Park District
Wheaton, Illinois
  • Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
  • Ensure all service staff are properly trained in accordance with company standards.
  • Provide guidance and support to banquet servers throughout the duration of events.
  • Oversee meal presentation and ensure adherence to client requests.
  • Maintain a professional appearance at all times during events.
  • Coordinate daily set-up and break down of banquet facilities as needed.
  • Troubleshoot any issues that arise during events in a timely manner.
  • Handle customer complaints or concerns in an effective manner.
  • Train new hires on company policies and procedures related to banqueting services.
  • Develop creative ideas for special events and themed buffets.
  • Interact with guests to ensure satisfaction with their dining experience.
  • Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
  • Organize catering equipment before each event to ensure cleanliness and functionality.
  • Communicate effectively with other departments within the organization for efficient coordination of activities.
  • Demonstrate a strong knowledge of menu items, ingredients, preparation techniques, wine pairings.
  • Provided exceptional service to high volume of daily customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Prepared serving and appetizer trays and set tables in setup for events.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Presented meal options to help patrons select food and beverages.
  • Served orders by picking up and delivering selections from kitchen.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Stocked server areas with supplies before, during and after shifts.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Stocked service stations with ice, napkins and straws.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Served food and beverages to customers.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Inspected completed meals against individual orders to verify accuracy.

Education

Technical Economics
Poland

Skills

  • Dining area maintenance
  • Food handling
  • Wine service
  • Banquet preparation
  • Post-event breakdown
  • Station restocking
  • Table setting arrangements
  • Station setup and restocking
  • Physical coordination
  • Event setup
  • Guest relations
  • Buffet management

Certification

Food Safety certificate current

Liquor certificate current

Allergen certificate current

Languages

Polish
Professional
English
Professional

Timeline

Lead Banquet Server

Arrowhead - Wheaton Park District

Technical Economics
Bozena Schwengler Jagiello