Bharti Palaya
Cloud Consultant
Dubai, UAE
Summary
Cloud Consultant with a proven track record of assisting customers in comprehending and transitioning to cloud computing, maximizing the value of their investments, and serving as their primary point of contact. Seeking a challenging role where I can leverage my skills and experience to enable customers to achieve success in the cloud.
Overview
20
20
years of professional experience
Work History
CloudOps Engineer
Yellowbrick Data
Mountain View, CA
12.2021 - Current
- Deploying and managing Kubernetes-based, cloud-native Data Warehouse software on AWS, Azure, and GCP platforms for both internal and external stakeholders, in close collaboration with the YB Cloud Engineering Team.
- Administering testing and production cloud-native environments.
- Managing the promotion of CN software releases.
- Conducting internal training sessions for technical support and sales team members.
- Overseeing cloud costs and providing operational support to ensure optimal efficiency.
- Liaising with Azure and AWS support teams to troubleshoot and resolve critical issues.
- Serving as the primary contact for supporting customers and partners with YB CN Software.
Customer Success Engineer
Yellowbrick Data
Palo Alto, CA
01.2019 - 12.2021
- Provided comprehensive support to Yellowbrick customers for all issues and inquiries related to the Yellowbrick system.
- Managed critical system escalations and performed system installations across Europe.
- Provided 24/7 on-call support for Yellowbrick customer systems.
- Offered break-fix support for Yellowbrick hardware in Europe.
- Conducted training sessions for the technical support team on Kubernetes technology.
Database Engineer
Betfair Limited
London, UK
09.2017 - 12.2018
- Performed administration of Oracle E-Business Suite 12.1.3.
- Collaborated with the Internal Security Team and supported the GDPR project.
- Promoted the latest software builds to QA, PERF, NXT, PROD, and DR environments.
- Proficient in Oracle, MySQL, Veritas, Purestorage, NetApp.
Acting Database Operations Manager
Betfair Limited
London, UK
12.2016 - 09.2017
- Managed and prioritized team resources for database operational support and BAU (Business as Usual) activities.
- Produced effective reports on KPIs (Key Performance Indicators), stakeholder management, and crisis management.
- Provided coaching, professional development, and performance appraisals for database engineers, including ongoing feedback from stakeholders regarding team members' performance.
- Collaborated with product owners to identify and remediate delivery constraints or operational issues.
- Was responsible for delivering a training schedule for database engineers.
- Planned for operational excellence with a focus on reducing technical debt and reactionary work.
- Managed vendors, engaged in budgetary planning, and oversaw requisitions and purchase order (PO) processes.
Team Lead – Databases and Storage
Betfair Limited
London, UK
10.2014 - 12.2016
- Prioritized and led projects, including the 12c upgrade, NetApp migration, MySQL migration, SQL Server consolidation, cloud infrastructure, and refresh efforts.
- Managed teams, conducted meetings, mentored, supervised hires, oversaw recruitment, budgeted, and facilitated feedback.
- Handled incident, problem management, and post-incident reviews, collaborated with IT leadership, cross-skilled the team in Veritas, NetApp, Pure Storage, OpenStack, Nuage, and Postgres.
- Managed stakeholders, collaborated with security teams, handled vendor selection, audits, licenses, and payments, and coordinated third-party training.
Production Database Engineer
Betfair Limited
London, UK
05.2011 - 10.2014
- As Subject Matter Experts, managed Core Infrastructure technologies, including Oracle Databases (10g, 11g, and 12c), release deployments, MySQL and MS SQL Server installations, Pure Storage and Veritas administration.
- Provided 24/7 on-call support and championed ServiceNow, Kanban, Confluence for efficient storage work and documentation.
- Oversaw Real Application Clusters (RAC) and 120 TB Data warehouse, troubleshooting performance using Oracle Automatic Workload Repository and Dbtuna.
System Integration Engineer
Betfair Limited
London, UK
06.2008 - 05.2011
- Managed Dev/QA, Performance, and Staging environments for the Technology Team, establishing a master baseline using Oracle Data Guard and Netapp Flexclone Technology.
- This setup included configuring multiple Oracle databases with Shareplex replication and automating environment refresh, reducing the refresh time to just 30 minutes from 48 hours.
System Analyst
Orange Telecom
Bristol, UK
10.2005 - 06.2008
- Provided software deployment support for Managed Information Systems and Oracle Databases.
- Offered 2nd Line support for Databases and the MIR application in the Revenue Protection area on a 24x7 rota basis.
- Deployed releases into performance, pre-production, and production environments.
System Admin
Caritor Solutions
Chennai, India
02.2005 - 10.2005
- Provided IT Administration Support for the Internal Technology Team.
- Offered Infrastructure Support for onsite projects.
Technical Support Engineer
Dell Limited
Bengaluru, India
03.2004 - 02.2005
- Offered technical support to Dell India corporate customers and participated in BPI Projects, receiving the Best Performer award from Bill Amelio, Dell APAC President.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Bharathidasan University
India 08.1998 - 2002.04
Skills
Customer Management
Timeline
CloudOps Engineer
Yellowbrick Data
12.2021 - Current
Customer Success Engineer
Yellowbrick Data
01.2019 - 12.2021
Database Engineer
Betfair Limited
09.2017 - 12.2018
Acting Database Operations Manager
Betfair Limited
12.2016 - 09.2017
Team Lead – Databases and Storage
Betfair Limited
10.2014 - 12.2016
Production Database Engineer
Betfair Limited
05.2011 - 10.2014
System Integration Engineer
Betfair Limited
06.2008 - 05.2011
System Analyst
Orange Telecom
10.2005 - 06.2008
System Admin
Caritor Solutions
02.2005 - 10.2005
Technical Support Engineer
Dell Limited
03.2004 - 02.2005
Bachelor of Engineering - Electronics And Communication Engineering
Bharathidasan University
08.1998 - 2002.04
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